ChameloReviews of chamelo.com

Response from ChameloJul 23, 2025

Hi Hussien, We’re truly sorry for the delay you experienced. Unfortunately, we ran out of stock shortly after you placed your order, which caused unexpected wait times. While we understand your frustration, we’re not ashamed. Every business runs into challenges, and what matters most to us is how we respond. We’re committed to making things right and always aim to improve the experience for our customers. Our upper management will be reaching out directly to assist you further. Thank you for your patience. – The Chamelo Team

Response from ChameloJul 21, 2025

Hi Maurice, Thank you for your review, and we’re truly sorry to hear about your experience. After checking the order number you provided, we can confirm that no purchase was made on our official website, Chamelo.com. If you bought from any other site, unfortunately, it was not us and may have been a scam. We strongly advise you to dispute the transaction with your payment processor immediately to recover your funds. Please also make sure to only purchase through Chamelo.com in the future to ensure authenticity and proper support. We’re here if you need help identifying the site you ordered from. – The Chamelo Team

Response from ChameloJul 21, 2025

Hi Jake, We're sorry to hear that you weren’t satisfied with your experience, and that the glasses didn’t meet your expectations. At the time of your purchase, the item was indeed in stock—we simply ran out shortly afterward due to high demand, which unfortunately caused delays. Our support team has been experiencing an unusually high volume of tickets, and we sincerely apologize for the delay in response. That said, our upper management team will be reaching out to assist you directly and help make this right. – The Chamelo Team UPDATE 8/12/2025: Hi again Jake! Despite sending multiple emails, we were unable to hear back from you after several weeks. As a result, your ticket is now closed. If you need any further help, please do reach out. – The Chamelo Team

Response from ChameloJul 20, 2025

Hi Norris, We're really sorry to hear about your experience and especially regret that we weren’t able to get your Aura glasses out in time for the birthday. That was never our intention. We want to clarify that we absolutely weren’t ignoring you. Our support team has been navigating an unusually high contact volume, and response times have been slower than we’d like. We understand how frustrating that can be, especially when all you’re asking for is a clear update. As for your comment about us only responding “when called out,” that’s not quite how it works. This is a review platform, and our goal here is to support customers who leave feedback—positive or negative—and try our best to make things right wherever we can. If you no longer wish to receive promotional emails, simply hit “unsubscribe” at the bottom of any message. That said, we’ll go ahead and manually remove your email from our marketing list today. Upper management will also be reaching out to you directly to assist further and ensure this is resolved properly. Thank you for your patience. — The Chamelo Team UPDATE 11/12/2025: Hi again Norris! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team

Response from ChameloJul 18, 2025

Hi Joseph, We're very sorry to hear about the issue with the left speaker in your Music Shields. That’s definitely not the experience we want our customers to have. Our support team will be reaching out to you right away to assist and make sure this is resolved properly. We appreciate your patience and thank you for bringing it to our attention. — The Chamelo Team UPDATE 8/12/2025: Hi again Joseph! Despite sending multiple emails, we were unable to hear back from you after several weeks. As a result, your ticket is now closed. If you need any further help, please do reach out. – The Chamelo Team

Response from ChameloJul 16, 2025

Hi Francisco, We sincerely apologize for the inconvenience and the long wait you've experienced. This is absolutely not the experience we want for our customers. Rest assured, we are immediately checking into your order to understand what happened, and our upper management team is reaching out to you directly with a resolution. We appreciate your patience, and we’re committed to making this right for you. — The Chamelo Team UPDATE 8/12/2025: Hi again Fermin! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team

Response from ChameloJul 16, 2025

Hi Jamie, We're very sorry to hear about your experience, but after reviewing the order number you provided, we can confirm that no order was placed through our official website, Chamelo.com. We always advise our customers to purchase exclusively from Chamelo.com, as there are numerous fraudulent and scam sites pretending to sell our products. Unfortunately, it appears that you may have ordered from one of these third-party or fake retailers. We strongly recommend contacting your payment provider to dispute the charge and request a refund. Additionally, we kindly ask that you remove or update this review, as it was mistakenly left on the Trustpilot page for Chamelo.com, which was not responsible for fulfilling your order. If you have any questions or need guidance on identifying authorized retailers, feel free to reach out. — The Chamelo Team

Response from ChameloJul 16, 2025

Hi Donavon, Thank you for sharing your feedback. We’re sorry to hear about your experience. However, it appears that this review was posted on the wrong Trustpilot page. This page is specifically for customers who made their purchase through our official website, Chamelo.com. Based on the order number you provided, we have no record of a transaction in our system, which strongly suggests your purchase may have been made through a fraudulent site. We always urge customers to double-check the URL before making a purchase and to only order from Chamelo.com to ensure they are receiving genuine products and proper support. If you believe you’ve been scammed, we highly recommend contacting your payment provider as soon as possible to file a dispute or chargeback. If you have any questions or concerns about this, feel free to reach out directly—we’re happy to help guide you further. Hint: our support email address is [email protected]! If you are communicating with support via any other email address, it's not us! — The Chamelo Team