Aziz K.
Customer Service issue that was remedied
Utilized their customer support email contact twice and haven’t heard back either time. The first time was in April and the second time 4 days ago. I’m having issues with my glass’ tint flickering and want to have them replaced. Strongly considering other options if this is how the customer is treated. Edit 1: Not sure if this review was the cause or coincidence, but Chamelo reached out today to replace the defective glasses. I’ll update this review as the process completes. Edit 2: Customer support reached out and is replacing the defective glasses. This was extremely quick. The delay may have been partly my fault, when filling out a defect form you must email them back upon completion which I didn’t know to do. Chamelo ended up taking care of my glasses and in an expedient fashion. Fully recommend them.
Response from ChameloJun 12, 2025
Hi Ariel, we're sorry to hear this. However, upon checking your email ticket and your message on April 17, it appears that we replied to you the very next day on April 18. We offered assistance and asked you to fill out the product defect form, but we never received a reply. Aside from filling out the form, we also need to receive confirmation via email after it's filled out, as specified on the form. For now, we will continue assisting with your concern via email. Thanks!




