ChameloReviews of chamelo.com

Response from ChameloJul 8, 2025

Hi Patrick, Thank you for your review. We’re sorry to hear about your concern, and we appreciate the opportunity to clarify the situation. According to our system, the two items from your order (Order #18481) were delivered in separate packages—the case on April 28 and the glasses on May 29. We also have confirmed proof of delivery for both shipments, including tracking and delivery scans verifying the glasses were received on May 29. We understand frustrations can arise, but we kindly ask not to generalize your experience based on other reviews. Each review reflects a different individual situation, and we work hard to resolve each one fairly and thoroughly. If there’s any additional information you'd like us to review, please reply to our support emails so we can assist further. Best regards, Chamelo Support

Response from ChameloJul 3, 2025

Hi Ramon, Thank you so much for your incredible review! We're thrilled to hear that you had such a positive experience with Chamelo, and we're especially glad that James was able to make it even better for you. The Aura sunglasses are some of our favorites too, and it's awesome to know you're enjoying the color-changing technology—they really are something special! We truly appreciate your support and look forward to having you back as part of the Chamelo community again soon. All the best, Chamelo Support UPDATE 8/15/2025: Hi Ramon, We’re sorry to hear about the issue with your sunglasses, but we’d like to clarify a few important points. First, we absolutely did not “offer you $100 to keep quiet.” That statement is simply untrue. What we did offer was the option to either receive a replacement or accept a discount to keep the item if the cosmetic issue wasn’t affecting performance too much. Second, our instructions clearly stated that after filling out the provided form, you would need to contact us again to confirm so we could proceed. That follow-up step did not happen, which is why there has been no further progress. Our team is currently experiencing high contact volume and we needed you to inform us that the form was completed so that your ticket would remain on high priority. That said, our upper management team will be reaching out to you directly to provide the necessary return details and help get this resolved as quickly as possible. — The Chamelo Team

Response from ChameloJun 28, 2025

Dear Customer, Thank you for your kind words! We're glad to hear you had a positive experience with our customer service. We look forward to serving you again and hope your next purchase goes just as smoothly, if not better! All the best, Chamelo Support

Response from ChameloJun 24, 2025

Hi Chuck, Thank you for sharing your feedback, and we're truly sorry for the inconvenience caused by your recent experience. Unfortunately, the item you ordered went out of stock shortly after your purchase, and we apologize for not being able to reflect that in real time during checkout. We want to clarify that customer reviews on our page reflect a variety of experiences with different products and situations, and do not point to any single or common practice. That said, we take all feedback seriously and are always working to improve the accuracy of our stock information. Our team is actively reviewing your order and will look into any available options to resolve your concern as quickly as possible. We appreciate your patience and the opportunity to make this right. Kind regards, Chamelo Support

Response from ChameloJun 19, 2025

Hi Junjie, we're sorry to hear that you're having an issue with your order. Our support team will be glad to assist you with this immediately. Kindly respond to the request for information and we'll reach out today!

Response from ChameloJun 19, 2025

We're sorry that we started on the wrong foot but thank you for giving us a second chance to make things right for you! So glad that your husband is loving his glasses and we look forward to seeing you rocking the Auras!

Response from ChameloJun 18, 2025

Hi Cait, we're sorry to hear that you shopping experience hasn't been the best. We aim to make it up to you. Our support team will be shooting you an email today. UPDATE 6/19/2025: Please respond to our request for more information so that we can pull up your order number. Thanks Cait, looking forward to resolving your issues here.

Response from ChameloJun 17, 2025

Merci, Aurélie!