Dave G.
Will never ship anything and just keep lying
Placed my order in May (Order #20611). Fast forward to the end of August and I still have not received even a promised shipping date from the company. They continue to keep lying about the shipping date as they have no actual inventory and I highly suspect they dont even have an actual product. I was promised a discount that would be put back onto my original payment (card) and yet weeks later I have not received this refund. Stay away from this company! They will never answer a single phone call (on purpose they said) (I imagine this is because they are great at making false promises). I have sent multiple emails and have yet to get any actual real information out of this ghost company. Update: Did finally receive the glasses. The tint function works. The audio is pretty terrible however which was expected based on other reviews. If you order a pair expect to take a while.
Response from ChameloSep 2, 2025
Hi David, We completely understand how you feel, and we’re truly sorry for the frustration this has caused. That said, we want to clarify a few important points about your order and our process. First, we are not lying to you or any of our customers. When we provide an ETA, it’s exactly that — an estimate. Sometimes we get it wrong, and we sincerely apologize that we weren’t able to meet the previous shipping timelines we initially provided. Second, we do have an actual product and real inventory. The delay with your order happened because we were unable to allocate a unit to your order in time. We restock at certain intervals, but due to high demand and a significant backlog, some orders — unfortunately, including yours — have longer wait times than others. Regarding phone calls, we want to clarify that we’re not deliberately ignoring customers. Our support team is currently handling an unusually high contact volume. To ensure efficiency and fairness, we prioritize email tickets so we can provide the most accurate updates possible. We’ve also received all your emails, and our team has provided updates based on the information available at the time. We understand that the ETA we gave didn’t work out, and we’re genuinely sorry about that. To ensure this is resolved as quickly as possible, our upper management will personally reach out to assist you further. If you’d prefer not to wait any longer, just let us know and we’ll process your cancellation and refund immediately. Thank you for your patience, and we hope to make this right for you. – The Chamelo Team UPDATE 11/12/2025: Hi again Dave! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team