ChameloReviews of chamelo.com

Response from ChameloSep 12, 2025

Hi Nancy, We’re sorry to hear about the issues you experienced with your glasses. We’ve checked our records and couldn’t find any report from you regarding this problem. In case you weren't aware, our support team is available any time and can help resolve this for you if you reach out to report it. In the meantime, our upper management will be reaching out directly to assist. Thank you for sharing your feedback—it helps us continue improving both our products and our service. – The Chamelo Team UPDATE 11/12/2025: Hi Nancy! Our support team has been trying to get in touch with you to help resolve your concern, but we haven't heard back. Kindly respond to our email and we'll be happy to assist further. – The Chamelo Team

Response from ChameloSep 11, 2025

Hi Alejandro, We’re truly sorry to hear about your experience with both the product quality and the delays you’ve faced. That’s not the experience we want any of our customers to have. Our upper management will be reaching out directly to assist further and work toward a proper resolution for you. – The Chamelo Team UPDATE 11/12/2025: Hi again Alejandro! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team

Response from ChameloSep 10, 2025

Hi Yannick, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating this delay must be. The good news is that we’re restocking this week and are looking forward to shipping your order soon. Regarding the 20% refund, it has already been processed and should reflect on your account shortly. Additionally, our upper management team will be reaching out directly to personally handle your ticket and ensure this is resolved to your satisfaction. We appreciate your patience and understanding as we work to make this right. – The Chamelo Team UPDATE 11/12/2025: Hi again Yannick! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team

Response from ChameloSep 10, 2025

Hi Yasmyn, We sincerely apologize for the delay regarding your refund. Please rest assured that your refund is still being processed and will push through. Our upper management has also reached out directly to assist you further and ensure this matter is resolved as quickly as possible. Thank you for your patience and understanding. – The Chamelo Team

Response from ChameloSep 3, 2025

Hi Elizabeth, We sincerely apologize for the delay in processing your order. We understand how frustrating this has been and truly appreciate your patience. Please rest assured that our upper management team has already reached out to assist you directly and ensure your order is prioritized. You should receive your tracking information very soon. Thank you for giving us the opportunity to make this right. – The Chamelo Team

Response from ChameloSep 2, 2025

Hi Branden, We’re sorry to hear about your experience and understand how frustrating this has been. Please rest assured that our upper management team has already reached out to assist you directly and help resolve your refund issue as quickly as possible. – The Chamelo Team UPDATE 11/12/2025: Hi again Branden! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team

Response from ChameloSep 2, 2025

Hi Yasha, We understand your frustration, but we’d like to clarify that we are not a complete fraud. The order you placed on June 6th was a pre-order, and this was clearly indicated both on the product page and in the confirmation email we sent shortly after your purchase. Were you not aware that this item was a pre-order? Our upper management team will be reaching out to you within 24 hours to clarify your order status and assist you further. Thank you for your patience. – The Chamelo Team

Response from ChameloSep 2, 2025

Hi Justin, We’re sorry for the delayed response — our team has been experiencing high contact volumes, which has caused some delays in getting back to you. We also want to assure you that we are not a scam company. We take every order and refund request seriously, and we apologize that yours has taken longer than expected to process. Our upper management team will be reaching out to you directly to assist further and ensure this is resolved as quickly as possible. Thank you for your patience and understanding. – The Chamelo Team UPDATE 9/11/2025: Hi again Justin! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team