呂穎雯
Worst experience ever
This is an official request for the immediate processing of my refund. My order, placed in August, has been severely delayed for over a month with no meaningful updates. Your customer service agent confirmed that the finance team would process a 10% refund. I agreed to the 15-business-day window, but I decide to refund under deep consideration. After I said I would like to get refund, my follow-up inquiries have been completely ignored. This complete lack of communication is unacceptable. I have received neither my product nor the partial refund I was promised. Based on the experiences shared by others on this forum, this seems to be a common issue. I expect the Chamelo finance team to process my refund immediately. Further delay will only confirm the negative experiences many of us are sharing. A zero-star rating would be a generous reflection of this experience.
Response from ChameloSep 26, 2025
Hi 呂穎雯, We’re very sorry for the inconvenience you’ve experienced with your order and refund request. This is not the level of service we aim to provide. To ensure this is resolved as quickly as possible, our upper management is reaching out directly to assist you and make sure your refund is processed without further delay. – The Chamelo Team