ChameloReviews of chamelo.com

I’m very disappointed with my experience with Chamelo. I ordered a pair of sunglasses that arrived defective right out of the box. I immediately contacted customer service, but their response time was painfully slow, it took days or even weeks to get a reply each time. After waiting for assistance, they sent me a replacement pair, but that one was also defective. The delays and poor communication from Chamelo made this entire process extremely frustrating. If their customer service had responded promptly, this issue could have been resolved well within the 30-day warranty period. Instead, I was left waiting for long stretches with no resolution. To make things worse, they made me pay $16.69 for a shipping label because they were having problems generating one on their end. I was told I would be reimbursed for it, but I never received my money back. Despite multiple follow-ups and promises, I’m still waiting. Now, they refuse to process a refund for the sunglasses because they claim my request is outside the 30-day window, even though their slow response time is exactly what caused the delay. They offered to send another replacement, but after receiving two defective pairs, I’ve completely lost confidence in their products. This has been a terrible experience from start to finish, poor product quality, lack of accountability, and very poor customer service. I would strongly caution others to think twice before ordering from Chamelo. —————————————————————— Nov 28, 2025 Update: After posting my initial review detailing the issues I experienced, James from the Chamelo Customer Support Team reached out to me right away and personally addressed all of my concerns. He processed a full refund for my sunglasses and also reimbursed me for the $16.69 shipping label I paid for during my first return attempt. James demonstrated exceptional customer service, he was prompt, communicative, and genuinely committed to resolving the situation. I really appreciate the level of support he provided, and I wish the earlier stages of this process had reflected the same level of responsiveness. While my original experience was frustrating, I want to acknowledge the effort James made to make things right. Thank you again for the assistance.

I ordered the Dragon sunglasses in late May, hoping that I would have them in plenty of time for summer vacation. It is now November 10th and I have never received them. In the interim, I have received several emails about running out of stock, promises that my order would be filled with the next restock, etc. etc. Then in September received a shipping notice. They never arrived, but the Chamelo team blamed the Canada Post strike. Now the strike is over and all my other Canada Post packages have come repeatedly, I notice that the shipping link says that the shipping notice was received, but there is no indication the package was received. I have finally emailed and asked for full refund...radio silence. Unfortunately, I feel like it is a complete fraud. Thankfully wrote this review…they then took action and sent me a pair of glasses Asap. Unfortunate that this is what it took. The glasses are nice but it wasn’t worth the hassle and extended delay.

Disappointed. I was contacted twice by Chamelo team for an Influencer collaboration, asked me to fill the contract form on 2 different occasions and then emailed to select the products. But after that I haven’t heard from them. Its really unprofessional on this brands end Still no response from them

I ordered the Chamelo Shield directly from chamelo.com at the end of September. The glasses arrived defective — the tinting function doesn’t work and they won’t charge (the red LED lights up briefly and turns off). I immediately contacted support and filled out the warranty claim form, but I haven’t received any response or solution for over a week. Very disappointing for a product at this price. Still waiting for a replacement or refund.

EDIT 6: Finally refunded my money 10/29/2025, yet Chamelo upper management still never contacted me like they said they would in the response here. They never explained why they chose to skip my place in line and never fulfill my order. I had to dispute through Affirm to get my money back because Chamelo was ignoring my emails.. Horrific experience all around. EDIT 5: STILL no refund and no contact from Chamelo management, but they were kind enough to report my review again as being defamatory. It should be incredibly clear to anyone reading this that Chamelo is an unbelievably dishonest and unethical company. EDIT 4: Still no refund AND no contact from Chamelo management, 10/27/2025. EDIT 3: Still no refund AND no contact from Chamelo management, despite them stating they would contact me. I did receive a response from a customer service representative (not a manager) and they are unwilling to provide any additional information regarding why they skipped my place in and held my money hostage for nearly half a year (I was #90 of #178, they fulfilled all orders up until #168 and then were unable to fulfill the remaining 10, including mine). The fact they have been incredibly dishonest and obfuscate everything reaffirms my understanding that this is indeed a fraudulent company. Do not do business with Chamelo. EDIT 2: Still no contact from Chamelo and still no refund 10/21/2025. You'll see they took the time to reply to this review but they haven't taken the time to contact me or give me my money back. This is a fraudulent company. EDIT: Trustpilot sent me a notification stating Chamelo wants me to update my review on Trustpilot but they still haven't contacted me directly or refunded me as of 10/19/2025. They care more about their reviews and ensuring the public gives them their money to hold hostages for months. I paid for an order of glasses in April 2025. Chamelo stated a one-month turnaround time for these glasses. After one month passed, Chamelo support told me there was a delay, and that they were coming in June. In June, Chamelo support told me there was a delay, and that they were coming in July. In July, Chamelo support told me there was a delay, and that they were coming soon and mine was in the next batch. In August, Chamelo support told me they had no ETA. In September, Chamelo support stopped responding to me entirely. In October, Chamelo support explained they cannot fulfill my glasses due to a "specialty part" despite them fulfilling 80 orders AFTER my place in line. They still have not refunded me or delivered the product as of 10/15/2025. They have stopped responding to my email inquiries once again.

CHAMELO MUSIC SHIELD Sunglasses - WORST Purchase Experience EVER ⭐☆☆☆☆ (Not even worth 1 star) Refund Status: "PROMISED BUT NEVER PAID" MY MISTAKE: I should have purchased from trusted platforms like eBay or Amazon where buyer protection actually exists. Don't make the same mistake I did. Product Defects: Black marks/dots on the lens - Critical defect that obstructs vision (see photos) Nose pad assembly failure - Wobbles left and right, not properly secured CHAMELO's TERRIBLE Customer Service: Response time: Once every 2 days (longer on business days) Every response MISSES THE POINT completely Initially offered to send replacement nose pads only - completely ignoring the main issue When I raised the lens defect issue and requested a refund, they finally offered a partial refund Promised partial refund 2 MONTHS AGO - STILL NOT RECEIVED All follow-up emails IGNORED since then Product Quality: Third-rate Chinese product shipped from Shenzhen, China. Sold by an American seller, but it's still an unreliable low-quality Chinese product. Zero quality control, zero after-sales service. BOTTOM LINE: DO NOT BUY FROM CHAMELO. Use trusted platforms like eBay or Amazon instead CHAMELO website offers ZERO buyer protection They do NOT take responsibility for defective products Promised refund of $130 - STILL UNPAID after 2 months I treated them with maximum respect and courtesy in all communications. What did I get in return? Third-rate customer service matching their third-rate Chinese product shipped from Shenzhen. Learn from my expensive mistake. Don't waste your money here. Customer Experience: 0/10 Product Quality: 0/10 Customer Service: 0/10 Would I Buy Again: ABSOLUTELY NOT Would I Recommend: NEVER WARNING TO POTENTIAL BUYERS: This is not a reliable company. When there's a problem, you'll wait 2 days for each response, your issue won't be resolved, and any promised refunds will simply disappear into thin air. Save yourself the headache and $130+ loss. Purchase Date: August 21, 2025 Received: September 5, 2025 Time Elapsed: Over 2 months This review is written with my genuine experience for the public interest. I posted the review on their website too, but it is not appearing. Update: Flagged my review for defamotry content. So I sent all the evidence including captures of photos, receipt, and mails and sent it to trustpilot's audit team. Now the review is Back On! CHAMELO's attempt to take down the genuine review rather than solving the problem clearly shows what kind of company/brand it is.

The communication is really bad they don't reply the email back

Haven’t had these glasses for longer than 2 months and they already broke from the arm of the sunglass. The quality is bad and I’m not even sure they gonna refund me or replace my sunglass. No point in buying them.