At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Chamelo (chamelo.com) has 653 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Also known as
chamelo.com
Website
chamelo.com
Category
Accessories
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 89% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Design, feature and battery lifespan are pretty neat.so i gave 3 stars for these
But.. the shipping out, delivery and updating are total disappointments so 2 stars out based on these.
Why keep advertising for the product sales for profit and cannot keep up with the delivery to customers?
What Chamelo really wanting to create an image, a positive or negative impression to All?
There will be other competitors catching up by then we will switch. Sad.
Response from ChameloMay 9, 2026
Hi Rosie,
Thank you for your feedback, and we’re truly sorry to hear that your delivery experience wasn’t up to your expectations. We’re glad you liked the design, features, and battery lifespan, but we know how crucial timely delivery is.
Our upper management will be reaching out to you directly, but to do so, we ask that you respond to Trustpilot’s request for more information. Once we have those details, we’ll get in touch to see how we can make this right. We really value your business and hope to earn back your trust.
– The Chamelo Team
UPDATE 5/14/2026:
Hi Rosie,
We are still waiting to hear back from you. Kindly respond to Trustpilot's request for more information so that we can assist you further.
– The Chamelo Team
DS
Dominic S.
Don’t like the delay in the order and…
Don’t like the delay in the order and the status update for when it was being shipped out
Response from ChameloMay 9, 2026
Hi Dominic,
We’re really sorry to hear about the delay and the lack of status updates. We completely understand how frustrating that must be. Our upper management will be reaching out to you directly to see if there’s anything we can do to make this right. Thank you for your patience, and we appreciate the chance to improve.
– The Chamelo Team
TA
Tapasvi A.
I placed an order by accident and…
I placed an order by accident and wanted to cancel it immediately, but I didn't find an option to cancel the order. There was no response on the phone number listed. I sent an email, got a response but waiting for order to be cancelled.
Response from ChameloApr 12, 2026
Hi Tapasvi,
We’re very sorry for the frustration and stress this situation has caused. We understand how concerning it can feel when you place an order by mistake and can’t immediately find a way to cancel it.
Our team has already been in touch with you via email and has been assisting with your request. In addition, our upper management team will be reaching out personally to make sure this is fully resolved for you and that you’re taken care of every step of the way.
Thank you for your patience while we work to make this right.
– The Chamelo Team
RO
Ronen
Don’t know where my purchase is
UPDATE 11/03: I received the glasses a few days later. Suddenly the tracking number was updated. I updated the amount of stars from 1 to 3.
Customer Support should be on top of things at any moment, and not let the inquiry of the customer wait for a 4-5 days without hearing back - especially when the item should already arrive and there is no update.
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Don’t know where my purchase is, it needed to arrive a few days ago. Contacting customer service didn’t help to find answers, and now I’m being ignored. Reading the rest of the reviews here gives me the feeling that I’ll never see the glasses…
Response from ChameloMar 11, 2026
Hi Ronen,
We’re sorry to hear about the trouble you’re experiencing and understand how frustrating it can be when tracking information hasn’t updated.
We also want to clarify that we definitely do not ignore our customers. In fact, if you look through the reviews here, you’ll see that we’ve responded to every single one, which is why we’re a bit surprised to hear that you feel like you may never receive your glasses.
We’re more than happy to look into your order and help track it down. However, we weren’t able to locate it with the number you provided. The order number listed in your review, “345516” appears to be invalid, as our order numbers contain only 5 digits.
If you could please provide the correct order number or additional details, we’ll gladly pull up the order and assist you further.
– The Chamelo Team
JW
Jermaine W.
The lack of proactive communication…
The lack of proactive communication regarding the status of my order does leave me anxious
Response from ChameloMar 3, 2026
Hi Jermaine,
Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulties you experienced on our website, and we’d really appreciate it if you could share more specifics — this helps us identify and fix issues faster.
We also hear you on wanting more detailed order and shipping updates. One of our upper management team members will be reaching out to gather additional feedback and to provide you with a clearer update on your order and tracking timeline.
Thanks again for your honest review and for recognizing our product selection. Your input genuinely helps us improve.
– The Chamelo Team
FO
Fan of S.
Purchased the aura rx glasses in Dec…
Purchased the aura rx glasses in Dec 14, it is now almost end of January. The latest email from them was Dec 22 saying 2-3 weeks for completion. Since then, I have sent multiple emails asking for an update, and have not received any response. This is completely unacceptable/unprofessional for spending $444 on your product and no communication after multiple attempts to contact them.
**Update** Feb 23 2026
Received email from management at the beginning of the month stating my order should be shipped in February, it is almost March now and I have sent an email asking for shipping or tracking update and no response back yet. I purchased this product in December and still have received the item I ordered. This is very frustrating.
**UPDATE May 2026**
Finally received my aura rx glasses in May. Product simple, easy to use and stylish. However, as a woman the glasses portion where the curve and groove that is supposed to rest on the top of your ear doesn't rest nicely, it's too long and heavy during wear and uncomfortable. The nose pads stick out a lot and also uncomfortable during wear. I get headaches wearing these glasses. Overall, glasses were expensive, simple to use with slight delay in color changing, stylish and uncomfortable. Customer service/communication and shipping is extremely delayed in the beginning process and does not reach out in timely manner until multiple attempts have been made. We as a consumer expect better communication, and transparency in a timely manner when we order an expensive product, instead of receiving a product 5 months from the original date of purchase, granted a partial refund was given.
Response from ChameloFeb 2, 2026
Hi Helena,
Thank you for taking the time to share your experience, and we sincerely apologize for the delayed response. We’ve been significantly backed up following the holiday period, which unfortunately impacted our response times — and we understand how frustrating that must be, especially given the investment you made in our product.
We want to assure you that your order and concerns are important to us. This is not the level of communication we strive to provide, and we truly regret the inconvenience and uncertainty this has caused.
To ensure this is properly addressed, our upper management team will be reaching out to you directly to assist further, provide clarity on your order status, and help move things forward as quickly as possible.
Thank you again for your patience, and we appreciate the opportunity to make this right.
– The Chamelo Team
AD
Ana D.
Severe delivery delays, but issue ultimately resolved
I ordered in November and was told there’d be a production delay. When I asked if it would still arrive before Christmas, I was led to believe it would — but it never arrived. I’ve been fully charged but have no product and no updates on shipping. Based on other reviews, I’m now worried I will never receive what I paid for. This has been a very poor experience.
UPDATE: Following my original review, the situation was resolved.
Although I had received confirmation in early January that my order had been cancelled and that a full refund had been processed (with advice to wait the standard banking period), the parcel unexpectedly arrived at the end of January — almost two months after purchase and well after Christmas, for which it was originally intended. There was no prior communication to explain this change in status, which added to the confusion at the time.
After this, a manager from Chamelo contacted me directly — which I appreciated, as they were under no obligation to do so. They acknowledged the issues around delivery delays and communication, explained the situation clearly, and offered a partial goodwill refund as a gesture for the inconvenience.
This refund was processed promptly.
To be fair, the product itself is excellent and works exactly as described.
I’m adding this update so future customers can see how the matter ultimately concluded.
Response from ChameloJan 29, 2026
Hi Ana,
We sincerely apologize for the inconvenience and concern this situation has caused. We understand how frustrating and upsetting it is to experience delays, especially after being charged and expecting your order within a specific timeframe. This is not the experience we want for any of our customers.
We can confirm that our support team has since assisted and resolved the issue, and to ensure everything has been properly addressed, our upper management will be reaching out to you directly to confirm the resolution and provide additional reassurance.
Thank you for bringing this to our attention. We truly appreciate your patience and the opportunity to make this right.
– The Chamelo Team
KL
Karen L.
Functionally fine, quality not as expected
I bought Aura and it functions as described; however, the overall build and visual quality did not meet my expectations given the price point and how it is presented in online images and videos. Certain visible details were more noticeable in person than anticipated, which affected my overall impression of the product.
That said, I would like to acknowledge that the customer service team was responsive and professional in addressing my concerns and worked with me to reach a satisfactory resolution.
Response from ChameloDec 22, 2025
Hi Karen,
Thank you for sharing your feedback and for acknowledging our customer service team. We appreciate your honesty regarding the Aura’s build and visual quality, and we’re glad our team was able to assist you.
Please rest assured that our upper management will be reaching out to ensure everything is fully taken care of and that your concerns are addressed. Your input helps us improve and provide a better experience for all our customers.
– The Chamelo Team
