ChameloReviews of chamelo.com

I just want an honest update on my order #38306. I knew it would take time since I ordered them with prescription but still not a single update after four weeks. The website redirects you to the “shop” app to track your order and it’s been exactly four weeks and it still says “waiting for details” I’ve checked my email too and not a single update.

Very little communication and my order hasn't been updated in 3 weeks extremely disappointed with customer support at chamelo

I placed and paid for an order for my daughter on 11 June 2026 and until now have not received it. Initially, Jackie of customer service on 18th June 2026 responded to my query saying they are experiencing issues getting product out quickly and he has requested the shipping team to prioritize my order. Hearing nothing I wrote again on 23 June and got a response from Jackie on same day apologizing and saying he has asked for an update from his shipping team. Not receiving any update I wrote again on 7 July and to date there is no response whatsoever. Intend to report to the Federal Trade Commission (FTC) should I not receive my order. Will also write to Better Business Bureau (BBB): at bbb.org.

I bought a chamelo musicshield glasses at retail store (athlo mx) in Mexico. This pair came defective, they were replaced by sending 2 glasses (shieldfire + Falcon Ice) this happened on jan 2026. Now on june 2026 Falcon Ice glasses just stopped darkening. At the end I paid for Music Shield glasses and got only shield fire. I´m trying to contact chamelo trough hellochamelo and phone calls with no reply. Local retail store just say that they dont have any reply either. Bad warranty department attention :(

I received my glasses on 6/15/2026 and when I unboxed them I could see in the right lens on the left corner looks as if it is slightly chipped, or something else that is going on with the lens. I looked at the manual to see if maybe it was a peel able film on them, but I didn’t see that anywhere in the manual, so i just let it be and thought maybe it was a product defect unfortunately. I wouldn’t have thought paying the price I did for them would have an issue, especially on the lenses, the main reason why you want to order them… I would have to say that is my only issue this far. I have sent an email to Chamelo, but I haven’t received a response yet, and when I called the number that was provided, it was almost as if you were calling someone’s line and not really reaching to someone that handles customer service for the company.

I am still waiting for my glasses. I ordered them two months ago and have contacted support five times in total, but I am no longer receiving any response. I’m not giving this one star only because customer support helped me change the prescription values after I initially entered the wrong ones (thanks to Glenn) or at least I assume it worked, as I still haven't received the product. Honestly, I’m disappointed and a little worried that I’ve been scammed or, at the very least, misled by understated delivery times. It’s such a cool-looking product, which makes it even more frustrating that they haven't met their proposed delivery dates or offered clear communication through customer support. Not sure if it’s worth ordering at this point, I hope the product makes the wait worth the hustle but I right now doubt it.

I ordered my glasses thinking they’d come in a week. Going on week 2 and it still hasn’t shipped. Poor communication about shipping times on website. I wouldn’t have ordered if I had to wait weeks.

I am trying to retun the product but the're not even responding to my emails properly and insisting to keep the product which i didn't like much. Its a worst customer service i ever seen till now. They don't even have a phone support