At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Chamelo (chamelo.com) has 653 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Also known as
chamelo.com
Website
chamelo.com
Category
Accessories
Listed on Five Star Index
2026
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The company replied to 89% of reviews.
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Most recent review: October 2026.
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Ordered a pair of Aura 5 MONTHS AGO!!! Still no update on shipping. Have a right mind to cancel due to the massive price of 400 and and the total inconvenience of waiting 5 months without any timeline on shipping - only to be told no cancellations on perscription glasses. Disgraceful.
Response from ChameloSep 15, 2026
Hi JF,
We’re truly sorry for the frustration and inconvenience you’ve experienced, especially after waiting so long for your Aura order. We understand how disappointing it is to be left without clear updates.
We’ve looked into this, but unfortunately, we’re unable to locate an open ticket or any interaction with our support team under the information currently available to us.
Could you please respond to Trustpilot’s request for more information and provide the email address you used to contact us? Once we have that, we’ll be able to locate your account and order details, and our upper management team will reach out directly to assist you further.
We sincerely apologize again, and we look forward to getting this resolved for you.
– Chamelo Support Team
AS
Anwer S.
DO NOT BUY FROM CHAMELO — TERRIBLE PRODUCT AND WARRANTY SUPPORT
DO NOT BUY FROM CHAMELO — TERRIBLE PRODUCT AND WARRANTY SUPPORT
I strongly recommend DO NOT BUY CHAMELO. My experience with this company has been extremely frustrating and has completely destroyed my confidence in their products and customer service.
I purchased Chamelo sunglasses, and when the original pair developed a problem with the electronic tint, I requested a warranty replacement in January 2026, while I was still within the warranty period.
Chamelo then took until May 2026 to send the replacement. And what happened? The replacement they sent me was also defective. The electronic tint does not work at all.
I followed their troubleshooting instructions, including charging the glasses and performing the reset. Nothing worked.
Since then, I have contacted Chamelo repeatedly and spent weeks chasing their support team for answers. Despite explaining the situation multiple times, Chamelo eventually told me that they would not replace the defective replacement because the warranty was based on the original purchase date and I had already received one replacement.
Think about that for a moment: they sent me a defective replacement, and then refused to stand behind the replacement they sent.
The original replacement request was made within the warranty period. The fact that Chamelo took months to process and deliver that replacement was completely outside my control.
Instead of resolving the problem, Chamelo offered to see if I could purchase another pair at a discount.
Absolutely not.
Why should I pay again for another pair when the replacement THEY provided is defective?
I am not asking for a free second product without reason. I am asking Chamelo to take responsibility for a defective warranty replacement and provide one of two reasonable solutions:
1. A proper replacement at no cost, OR
2. A FULL REFUND.
At this point, I have lost all confidence in both the product and the company's warranty support.
DO NOT BUY CHAMELO if you expect reliable products or reasonable after-sales service. When everything works, companies are happy to take your money. The real test is what happens when the product fails — and in my experience, Chamelo failed that test badly.
My resolution request is simple: REPLACE THE DEFECTIVE GLASSES FREE OF CHARGE OR GIVE ME A FULL REFUND.
Until Chamelo actually takes responsibility and resolves this properly, I would strongly advise anyone considering buying these glasses to think twice and spend their money elsewhere.
Response from ChameloOct 7, 2026
Hi Anwer,
We’re truly sorry for the frustration and disappointment you’ve experienced, especially after waiting so long for a warranty replacement only to encounter another issue with the replacement pair. We completely understand why this has affected your confidence in both the product and our support.
Your concerns are important to us, and we don’t want you to feel that you’re being left without a resolution. Upper management will be reaching out to you directly to assist further and work toward getting this matter resolved.
We sincerely apologize for the experience you’ve had and appreciate you bringing this to our attention.
– Chamelo Support Team
NB
NICOLAS B.
Commande non reçu
Commande non reçu
Response from ChameloSep 15, 2026
Hi Nicolas,
We’re sorry for the confusion regarding your order. To clarify, this is a pre-order, and the payment you made was a deposit to reserve one of the limited 250 pairs being produced.
Because the glasses have not shipped yet, there is no tracking number available at this stage. We understand how this may have been unclear, and we apologize for any concern it caused.
A member of our upper management team will be reaching out to you directly to provide further assistance and make sure everything is properly explained.
– Chamelo Support Team
UPDATE 10/21/2026:
Hi Nicolas! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right.
– Chamelo Support Team
KW
K W.
Quality v price is not right
Shield glasses are a great concept when they work, but I have had two pairs fail well within a year each. Read the warranty carefully as only one exchange of product is provided. There is clearly a quality/durability issue or else the warranty would not be limited to ONE replacement. Shame.
Response from ChameloSep 15, 2026
Hi K W,
We’re truly sorry to hear about your experience with your Shield glasses. We understand how frustrating and disappointing it must be to have two pairs fail within a relatively short period, especially when you expected greater reliability from the product.
We take your concerns about the warranty and product quality seriously. A member of our upper management team will be reaching out to you directly to personally assist with your situation and work toward a resolution.
We sincerely apologize for the inconvenience and appreciate the opportunity to make this right.
– Chamelo Support Team
TS
Ta'Sasha C.
Purchased glasses August 14,2026
Purchased glasses August 14,2026. There has not been any shipment update or communication. This stinks . I wanted to purchase in-store but locations with stock are far. I went to Nordstrom to try then on in-person but they do not carry in store only online . Time to contact the bank .
Response from ChameloSep 16, 2026
Hi Ta’Sasha,
We’re truly sorry for the lack of communication and the frustration you’ve experienced since placing your order. We understand how disappointing it is to have been waiting without any clear shipment updates.
We’d like the opportunity to look into this and make things right. A member of our upper management team will be reaching out to you directly to assist further.
In the meantime, please respond to Trustpilot’s request for more information with the email address you used when placing your order. This will allow us to identify your purchase and pull up the relevant order details.
We sincerely apologize again and look forward to getting this resolved for you.
– Chamelo Support Team
JR
Jr
I’ve been waiting for almost a whole…
I’ve been waiting for almost a whole month and my glasses haven’t been shipped yet, they sent me an email stating that a new shipment will be arriving next week… it’s been 3 weeks. Also I’ve asked for a refund many times and they basically told me no or get a 20% discount from the glasses I ordered. This is a scam
Response from ChameloSep 14, 2026
Hi Jr,
We’re truly sorry for the frustration and disappointment caused by the delay with your order. We completely understand how upsetting it is to wait this long without receiving your glasses, and we sincerely apologize for the experience.
We want to make this right. A member of our upper management team will be reaching out to you directly to personally assist with your order and help resolve this matter as quickly as possible.
Thank you for your patience, Jr, and we hope we can turn this experience around for you.
– Chamelo Support Team
UPDATE 9/24/2026:
Hi again Jr! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right.
– Chamelo Support Team
GK
Guillaume K.
Commande jamais expédiée et service client qui élude le problème
Commande passée le 24 août 2026 pour une paire de lunettes Chamelo Infinity ($299) à destination de la France.
Sur le site, le délai annoncé d'expédition est de 2 jours ouvrés. Après plus d'une semaine sans aucune mise à jour, le service client m'a répondu par des messages génériques et automatisés, évitant soigneusement de répondre sur l'état réel des stocks dans leur entrepôt international (Shenzhen).
Ce n'est qu'après de multiples relances qu'ils ont fini par admettre des « problèmes logistiques », tout en restant incapables de fournir le moindre calendrier ou suivi, et sans jamais confirmer la disponibilité réelle du produit.
Résultat : argent débité immédiatement, produit non expédié après 9 jours et aucune transparence. J'ai dû ouvrir un litige PayPal pour demander le remboursement. À éviter si vous commandez depuis l'Europe.
Response from ChameloSep 2, 2026
Hi Guillaume,
We're truly sorry for the delay and the lack of transparency around your order. This isn't the level of service we want to provide, and your frustration is completely justified.
Our upper management team will be reaching out to you directly to provide further assistance.
– Chamelo Support Team
UPDATE 9/24/2026:
Hi again Guillaume! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right.
– Chamelo Support Team
EZ
Ejin Z.
I have been asking for a refund since…
I have been asking for a refund since you cannot ship my item and no one is answering me. Will never ever purchase from you
Response from ChameloAug 31, 2026
Hi Ejin,
We’re very sorry for any frustration or disappointment you may have experienced. We’d appreciate the opportunity to look into this personally and help get things resolved.
Our upper management team will reach out to you directly to assist further.
– Chamelo Support Team
UPDATE 9/9/2026:
Hi again Ejin! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right.
– Chamelo Support Team
