ChameloReviews of chamelo.com

Response from ChameloNov 26, 2025

Hi Erica, We’re very sorry to hear about your experience with the product and the issues you encountered when trying to return it. This is not the impression we want to leave. Our upper management will be reaching out to you directly to make things right. To help us move quickly, please respond to Trustpilot’s request for more information so we can locate your order number and contact details. We appreciate your patience and the chance to resolve this properly. – The Chamelo Team

Response from ChameloNov 14, 2025

Hi Ismael, We’re very sorry to hear about the trouble you’ve experienced with multiple pairs — that’s certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience. Our upper management team will be reaching out to you directly to get things sorted and ensure this is properly resolved. Thank you for bringing this to our attention. – The Chamelo Team

Response from ChameloNov 14, 2025

Hi Gerardo, We’re very sorry to hear about your experience — especially with the glasses breaking so quickly and the delays you encountered during the warranty process. That’s not the level of quality or service we want for our customers, and we sincerely apologize. Our upper management team will be reaching out to you directly to get things sorted and ensure your concerns are properly addressed. Thank you for bringing this to our attention. – The Chamelo Team UPDATE 2/19/2026: Hi again Gerardo! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team

Response from ChameloNov 14, 2025

Hi Chris, We’re truly sorry to hear about your experience — the delays you described and the issues with your sunglasses are not the standard we aim to deliver. We understand how frustrating this has been, and we sincerely apologize. Our upper management team will be reaching out to you directly to get things sorted and ensure your concerns are fully addressed. Thank you for bringing this to our attention. – The Chamelo Team

Response from ChameloNov 13, 2025

Hi Abdikariin, We’re very sorry to hear about your experience and completely understand your frustration. While we want to assure you that our website isn’t a scam, we sincerely apologize that your refund has taken longer than usual to process. Our upper management team will be reaching out to you directly to assist further and ensure this is resolved as quickly as possible. Thank you for your patience and for bringing this to our attention. – The Chamelo Team UPDATE 12/23/2025: Hi again Abdikariin! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!

Response from ChameloNov 13, 2025

Hi Adrien, We’re sorry to hear about your experience. We’ve looked into this but haven’t been able to locate an order under your name or details in our system. Please respond to Trustpilot’s request for more information and include your email address and order number so we can verify your purchase. As part of our process, we’ll also ask for documentation confirming that the order was placed through Chamelo.com. Once we have that information, our upper management team will reach out directly to ensure this is resolved properly. Thank you for bringing this to our attention — we’re committed to getting to the bottom of this for you. – The Chamelo Team

Response from ChameloNov 12, 2025

Hi Alvaro, We’re sorry to hear about the issue with your glasses — that’s definitely not the experience we want you to have. Our upper management team will be reaching out to you directly to get this sorted and make sure everything is resolved properly. Thank you for bringing this to our attention. – The Chamelo Team

Response from ChameloNov 12, 2025

Hi Joseph, We’re truly sorry to hear that your order arrived in this condition — that’s definitely not the experience we want for our customers. We completely understand how disappointing this must be. Our upper management team will be reaching out to you directly to get this sorted and ensure we make things right. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve it. – The Chamelo Team