At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Chamelo (chamelo.com) has 653 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Also known as
chamelo.com
Website
chamelo.com
Category
Accessories
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 89% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Worst experience ever…
I always believe give enough time and this will build a good product. However, the quality check is really really bad.
Two time purchase two time defect with
Two month wait. I don’t think I will get any product from this brand in the future. Also, I will highly recommend my friends not going to buy this.
Response from ChameloDec 22, 2025
Hi Eric,
We sincerely apologize for the inconvenience and frustration you’ve experienced. We completely understand how disappointing it is to wait for your order, only to encounter quality issues more than once — that’s not the experience we aim to deliver.
That said, we truly want to turn things around for you here. Your feedback has been taken seriously, and to ensure this is properly addressed, a member of our upper management team will be reaching out to you directly to review your experience and get everything sorted as quickly and fairly as possible.
Thank you for taking the time to share your honest feedback. We appreciate the opportunity to make this right.
– The Chamelo Team
DB
Dylan B.
order number #20071
order number #20071
I ordered glasses back in may, I was told there was a delay in shipping and no one was able to provide we with an expected shipping date, I asked to cancel the order and receive no refund. I checked the shop app in the UK and it still shows as being preparing shipment
Response from ChameloDec 16, 2025
Hi Dylan,
We sincerely apologize for the inconvenience and frustration this situation has caused you. We completely understand how disappointing it is to experience delays, especially when clear timelines weren’t provided and you were requesting a cancellation and refund.
We’d like to clarify that your order was finally shipped out last week, and we regret that this update did not reach you in a timely manner.
To ensure everything is properly resolved and that you’re taken care of, a member of our upper management team will be reaching out to you directly to review your case and get everything sorted as quickly and fairly as possible.
Thank you for your patience, and we truly appreciate you bringing this to our attention.
– The Chamelo Team
UPDATE 3/20/2026:
Hi Dylan,
Our upper management team has been attempting to get in touch with you since last December. Can you please check your email inbox and reply ASAP? Thank you!
– The Chamelo Team
MF
Martin F.
Still waiting for my order to be shipped
Still waiting for my order to be shipped
Response from ChameloDec 12, 2025
Hi Martin,
We’re really sorry to hear that you’re still waiting for your order to ship. We know how frustrating it is to be excited for something and then feel left in the dark, and you absolutely deserve better communication from us.
Thank you for bringing this to our attention — we’re already looking into your order to understand what caused the delay, and we’ll make this right for you. A member of our upper management team will be reaching out to you directly to ensure your order is prioritized and that you get clear updates moving forward.
We truly appreciate your patience, and we’re here to fix this.
– The Chamelo Team
BB
Borja Barrilero M.
Terrible web and lets see quality
Terrible web
Response from ChameloDec 5, 2025
Hi Borja,
Thank you for your review. We want to understand your experience better — could you please let us know what your 1-star rating is for?
You also mentioned “terrible web.” May we ask what this means specifically? Any details you can share will help us address the issue properly.
Our upper management will also reach out to you directly to assist further.
– The Chamelo Team
CA
Christopher A.
“Apparently my package is on backorder, but the disappointment arrived right on time.”
I’ve ordered from Chamelo twice now, and both experiences were absolutely terrible. The products themselves aren’t bad, but the customer service and overall ordering experience are embarrassing.
The first time I ordered was around this time last year. I pre-ordered the Prime glasses, assuming—like any normal pre-order—that the company already had a set number of units ready to ship to early customers. Instead, it became clear they were using the pre-order money to start manufacturing. I kept getting excuse after excuse: “We don’t have the product yet,” “Manufacturing is delayed,” “We didn’t make enough,” etc. The order ended up taking almost 1.5 to 2 months to arrive. They tried to make up for it with a small refund and a free gift, which I appreciated at the time, but the whole thing still left a bad taste in my mouth.
Fast forward a year. The Infinity glasses came out, and I figured surely they’d have corrected these issues by now. Nope—same situation all over again. I pre-ordered, only to be told once again that they didn’t manufacture enough and had already sold out of the pre-order… yet they kept selling it. The exact same excuses, the exact same delays.
Long story short: do not order from this company expecting a real pre-order experience or timely delivery. It feels like they take everyone’s money first and start manufacturing second, then scramble to explain why they can’t ship what they’re selling. If you want similar products, buy from another company. Chamelo clearly has no idea what they’re doing.
Response from ChameloDec 5, 2025
Hi Christopher,
We’re truly sorry to hear about your disappointment and the experience you’ve had with both of your orders. This is not the level of service we aim to provide, and we understand how frustrating delays and unclear timelines can be.
We also want to clarify that our products are uniquely designed and developed in-house, and while other companies may offer alternatives, they don’t carry the same technology or features as Chamelo. Still, we genuinely wish you the best in finding something that works for you.
Thank you for taking the time to share your feedback, and we hope you have a nice day.
– The Chamelo Team
IL
Israel L.
Absolutely no response. After they responded to your review
After giving this company a one start review, they reply to the review that I provided as if they really care they informed me that their upper management was going to help.They asked for further information to be provided, I provided the information
And also contacted them by email
And nothing has changed they never contacted me or emailed me any.Response.
Got my credit card company involved and is resolving the problem. This company is a fraud.
Response from ChameloNov 29, 2025
Hi Israel,
We’re very sorry to hear about your negative experience with both the product and the warranty process. This isn’t the standard we aim for, and we understand your frustration.
Our upper management will be reaching out to you directly to make things right. In the meantime, please respond to Trustpilot’s request for more information so we can locate your order number and contact details and assist you properly.
Thank you for bringing this to our attention.
– The Chamelo Team
MH
Mr H.
Shocking customer service ,place an…
Shocking customer service ,place an order and wait days for a reply that never comes,I've placed my order and you've taken payment ,I've had no update on order or shipping information ,this item has been purchased as a gift and by the terrible no response ,I feel this now will not arrive on time and I will be forced to find another gift ,such a shame that this sale couldn't have been a pleasant sale.
Response from ChameloNov 26, 2025
Hi Marcus,
We’re very sorry to hear about the frustrating shopping experience — that’s never what we want for our customers, especially when the item is meant to be a gift.
The good news is that your order was already shipped yesterday. Our upper management will be reaching out to you directly to clarify the details and guide you through everything until full resolution.
Thank you for your patience, and we’re here to make this right.
– The Chamelo Team
PM
Pauline M.
I dont even know if my orders are…
I dont even know if my orders are arriving. It’s been over a month. I have ordered two. Still nothing.
I need to get my orders asap as I already missed it as I have left Europe already since you have stock issue. My husband is now leaving next and I need this gifts by 1st week of December.
29665 Oct 21
29771 Oct 23
these are my order numbers. I am done waiting.
Response from ChameloNov 26, 2025
Hi Pauline,
We’re very sorry to hear about the delay with your orders and the inconvenience this has caused, especially with your travel plans and the time-sensitive nature of the gifts.
Our upper management will be reaching out to you directly to make things right and assist with your orders as quickly as possible.
Thank you for bringing this to our attention, and we appreciate the opportunity to resolve it.
– The Chamelo Team
UPDATE 2/19/2026:
Hi again Pauline! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
