At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Chamelo (chamelo.com) has 653 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Also known as
chamelo.com
Website
chamelo.com
Category
Accessories
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 89% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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One of the absolute worst experiences I have had. The company claims a 5-6 day delivery. It has been OVER A MONTH!! and they still have not dispatched my order. All of my emails are being met with a textbook response- "It's almost Ready", "It's ready to be dispatched". Utter rubbish and a company which is utterly incompetent and incapable of living upto all their marketing hype.
Response from ChameloMar 28, 2026
Hi Dwara,
We’re really sorry to hear about your experience—and we completely understand your frustration. Waiting over a month with repeated updates that don’t lead to actual dispatch is not acceptable, and it’s not the level of service we aim to provide.
We sincerely apologize for the delay and for how this has been communicated to you. This clearly fell short.
To make sure this is properly handled, our upper management team will be reaching out to you directly to assist further and get this resolved as quickly as possible.
Thank you for bringing this to our attention—we appreciate the opportunity to make things right.
– The Chamelo Team
BW
Billy W.
Complain
Since the payment on 6/2/2026, I still have not received the goods. Despite multiple contacts with customer service and even changing the product as instructed, the goods have not been delivered. Customer service claims there is a delivery delay but cannot provide an actual delivery time. It raises suspicions that the company deliberately collects money without delivering goods.
Response from ChameloMar 27, 2026
Hi Billy,
We're truly sorry for the experience you’ve had—it’s completely understandable why this situation would raise concerns, and we take that very seriously. What you’ve described isn’t the experience we aim to provide.
Our upper management has reached out to assist further with a resolution.
– The Chamelo Team
DP
Danphi P.
Been waiting over 3+ month for my…
Been waiting over 3+ month for my product, but yet not received. I’ve been contacting them multiple times with their staff telling me they’ll look into it and update me, but I never got a response. Horrible customer service.
Response from ChameloMar 11, 2026
Hi Danphi,
We sincerely apologize for the delay in shipping and understand how frustrating it must be to wait this long for your order. That’s certainly not the experience we want for our customers.
Our upper management team will be reaching out to you directly to review your order and assist further so we can work toward resolving this as quickly as possible.
Thank you for bringing this to our attention and giving us the opportunity to make things right.
– The Chamelo Team
FG
Fixz G.
Horrible experience
My experience with Chamelo has been extremely frustrating and unprofessional.
In July 2025, I placed an order for a pair of Chamelo glasses totaling $259 plus $12.85 shipping. After waiting more than a month without receiving anything, I contacted their customer support and requested to cancel the order.
Their team confirmed the cancellation.
Despite confirming the cancellation, they still shipped the product to me anyway weeks later without my authorization. This should never happen with a legitimate company.
Since the order had already been cancelled, I immediately contacted them and asked for a return label, because I should not have to pay to return something that was sent after a confirmed cancellation.
I requested a return label multiple times, but they never provided one. Instead, they instructed me to ship the package back using my own money and promised they would reimburse the shipping cost.
Because of their mistake, I had to waste my own time going to the post office and pay for return shipping out of pocket. I returned the package and provided the tracking number exactly as they requested.
After months of waiting, they finally responded offering a refund of $221, which is not even close to the correct amount.
The correct refund should include:
• $259 for the product
• $12.85 for the original shipping
• The return shipping cost I paid because of their mistake
Instead, they are attempting to refund less than what they owe, after forcing me to deal with a problem that they created in the first place.
This entire situation shows extremely poor customer service, lack of accountability, and very questionable business practices.
I cancelled the order properly.
They confirmed the cancellation.
They still shipped the product anyway.
They refused to provide a return label.
They made me pay for return shipping.
Now they are trying to refund less than the full amount.
This process has dragged on for months, with slow responses and no real resolution.
Buyers should be very cautious when dealing with this company. Based on my experience, their customer support is unreliable and their handling of customer issues is unacceptable.
Response from ChameloMar 5, 2026
Hi Fixz Gaming,
We’re very sorry to hear about your experience and truly understand how frustrating and disappointing this situation must have been. Please accept our sincere apologies for the inconvenience, delays, and confusion you’ve described.
Our upper management team would like to review this matter in detail and work toward a proper resolution. However, at this time we’re unable to locate your order details based on the information available on Trustpilot. To allow us to investigate fully and reach out to you directly, please respond to Trustpilot’s request for additional information so we can identify your order and contact you via email.
Thank you for bringing this to our attention. We genuinely appreciate the opportunity to look into this further and work toward resolving your concern.
– The Chamelo Team
UPDATE 3/9/2026:
Hi FixzGaming,
We previously reached out through Trustpilot requesting additional information so that we could locate your order and review the situation in detail. As we have not yet received a response, we have unfortunately been unable to validate your review or identify the order in question.
Until we receive the requested information, the review will remain unvalidated, as we are unable to confirm the details without being able to locate the order in our system.
Please respond to Trustpilot’s request for more information so we can properly investigate and follow up with you directly to address your concerns.
– The Chamelo Team
JB
John B.
SCAM COMPANY
SCAM COMPANY! DO NOT BUY OR WASTE YOUR $!I returned these glasses a year ago and received confirmation that Chamelo received the product and they also confirmed, over a year later and no refund just emails over and over stating they are escalating to another department! Scammers!
Even their reply is a lie, all order details they have, they just don't refund!
Response from ChameloMar 3, 2026
Hi John,
We’re very sorry to hear about your experience and completely understand your frustration. Please accept our sincere apologies for the delays and confusion regarding your return.
Our upper management team is eager to follow up and help resolve your concern. However, we are currently unable to locate your order details. Please respond to Trustpilot’s request for more information so that we can find your order and reach out to you directly via email to assist with a resolution.
Thank you for giving us the opportunity to make this right.
– The Chamelo Team
UPDATE 3/9/2026:
Hi John B,
We previously reached out through Trustpilot requesting additional information so that we could locate your order and review the situation in detail. As we have not yet received a response, we have unfortunately been unable to validate your review or identify the order in question.
Until we receive the requested information, the review will remain unvalidated, as we are unable to confirm the details without being able to locate the order in our system.
Please respond to Trustpilot’s request for more information so we can properly investigate and follow up with you directly to address your concerns.
– The Chamelo Team
AA
Anatole A.
I have made a purchase and not received product.
I have previously made a purchase with the order number (34367) and I've yet to hear anything back in terms of shipping details or responses to my emails directly sent to customer service...these glasses are entirely too expensive to be dealing with mediocre customer service and shipping issues, I will be forced to report this purchase if it doesn't come very soon unfortunately.
Response from ChameloMar 3, 2026
Hi Anatole,
We’re very sorry to hear about the delays and lack of updates regarding your order. We completely understand how frustrating it must be to wait for a product, especially one of significant value, without clear communication. Please accept our sincere apologies for the inconvenience.
Our upper management team will be following up with you directly to review your order, provide shipping details, and work to resolve your concern as quickly as possible.
Thank you for bringing this to our attention — we truly appreciate the opportunity to make this right.
– The Chamelo Team
D
靖崴 洪.
因為送貨速度有慢
因為送貨速度緩慢 希望可在月底前搭
Response from ChameloMar 3, 2026
Hi 靖崴 洪,
We’re very sorry to hear that your order has been delayed and completely understand how frustrating this must be. Please accept our sincere apologies for the inconvenience.
One of our upper management team members will be reaching out to you directly to review your order and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention — we appreciate your patience.
– The Chamelo Team
KB
KBarMUSA
They are in a big hurry about everything but shipping
I’ve never ordered from them before. They were trying to sell me extra stuff AND ask for a review before I’ve even
received the item. Ridiculous.
Response from ChameloFeb 7, 2026
Hi Kris,
Thank you for taking the time to share your feedback. We’d like to clarify a few points, as it seems this review is focused on the product itself rather than the purchasing experience.
The review request you received was sent shortly after purchase because it’s specifically intended to gather feedback on the checkout and ordering process—not on the product, which we understand you hadn’t received yet.
Regarding shipping, your order was placed on a Sunday and shipped out on Wednesday. Our standard processing time before an order heads out the door is up to 48 business hours, so this falls within our normal fulfillment window.
As for the promotional emails you mentioned, these are sent to anyone who is subscribed to our marketing list, regardless of whether they’ve placed an order or not. That said, we understand how the timing may have caused confusion.
To ensure everything is properly addressed, a member of our upper management team will be reaching out to you directly via email to clarify and assist further.
We appreciate your feedback and the opportunity to clear this up.
– The Chamelo Team
