Glib
The absolute worst shopping experience…
The absolute worst shopping experience I have ever had. I am waiting for the order to arrive for 2 months!!! And still waiting. Support team are so incompetent... they can't even include proper info on the status of the order, giving you the wrong status, wrong shipping number, lying about actions like one day they are telling that they have already send the oder, in couple of days they are telling that they just have sent it today. I really hope that the product itself worth it, because if not the entire company is so f*cked up.
Response from ChameloMay 23, 2026
Hi Glib, We’re truly sorry to hear about your experience and completely understand how frustrating and disappointing this must feel after waiting such a long time for your order. This is not the experience we want any customer to have. We would also like to clarify that our support team does not intentionally provide false information, so we sincerely apologize if any of the updates or tracking details you received were confusing or inconsistent. In some cases, shipping updates from carriers and warehouse processing timelines can change unexpectedly, but we understand how this may have appeared from your perspective and we regret the frustration it caused. Please respond to Trustpilot’s request for additional information so we can properly identify your order. Once we have your details, our upper management team will personally review the situation and reach out to assist you directly. – The Chamelo Team