Chamberlain GroupReviews of chamberlain.com

There are several choices out there for Garage Openers so avoid this one at all costs! Brand new out of the box this unit didn't work. Called customer service and for 3 weeks I still don't have a working opener. When on the phone they promise everything- then do nothing! They kept telling me they would fix the problem but need to call me back. Never did. Told agent I needed a supervisor to call that day. They guaranteed that would happen. Never did. Don't buy this product because the won't help you if it doesn't work!

Actively blocked Home Assistant, easily the best integration for my garage door, trying to lock me (and all other users) into their garbage app to show us more ads, and denying their customers freedom to manage their own garage doors. If they have issues with allowing 3rd party integrations on their cloud APIs, there could provide a local API on the device instead! But that would just help their customers without printing money, so no go. Unbelievable.

Was great until they removed the home assistant supper and now my expensive "smart" garage door opener is no more useful than a cheap "dumb" one would be. Complete waste of time and money

09/27/2023 Purchased Chamberlain mod. B4505T opener at Home Depot. Box was previously opened and I wanted Chamberlain to verify what parts were supposed to be there. In addition, I needed an installation manual as that item was not in the box. I guess Chamberlain thinks everyone on earth has a smart phone because in order to open an account on their web site you have to download their "MyQ App" to get started. I tried the chat option and had to deal with a stupid robot, human's are not on the menu. Next I tried the phone with the same result. Now I'm stuck with an opener with no installation manual and the possibility of missing parts. GREAT JOB CHAMBERLAIN!

Onze poortopener is als sinds mei defect deze was nieuw geplaatst geen maand geleden... Proberen de klantenservice te bereiken maar geen succes geen telefoon geen mail toen maar naar de hubo gegaan IVM garantie Hubo kon alleen maar tussenpersoon spelen en heeft contact gemaakt na heen en weer mailen bewijzen sturen.... Is het U fout U heeft de motor verkeerd geplaatst dit dat... (Wat niet waar is) hun motor is defect en willen dat niet toegeven het is en blijft U schuld klantendienst van kust men kl*te we zijn bijna een half jaar verder en een fatsoenlijke oplossing of antwoord krijgen is te veel gevraagd

All I wanted was a replacement belt for my model garage door opener, but it's not listed on their website. So I called customer service —three times. The voice menu repeatedly transferred me to the wrong department. The fast-talking reps with thick accents caused me to ask them to repeat almost everything they said. Several times I needed them to spell a word, such as "agent", so I could find out what "ahh-jin" meant. I spent a total of over an hour on the phone. Each time I was eventually transferred to a different department, where I eventually gave up waiting and hung up.

Worst customer service ever!!!! The item sent was defective and the mother board needed to be replaced (grade door opener had been installed at this point) they said they would ship it out ground (5-7 days) and I was shocked and then they said 3-5 at their expense so I asked about overnight and since they refused to pay for that I did and it's been 3 days now and still no delivery. They sent me an email WITHOUT ANY INFORMATION ABOUT THE SHIPMENT, WHERE TO TRACK IT OR EVEN A WEBSITE TO FIND OUT WHAT WAS GOING ON. NOTE: The company contacted me and did refund my payment saying it should have been no charge since it was a new install, also the rep that helped me didn't know how to do the express properly thus the delay, all excuses of course but they did make it right!!! All except the express part. Hopefully they will instruct that employee how to do this sort of thing in the future (so they say)! Hopefully this won't have to happen to anyone else as a result of this encounter!

I called tech support and went trough all the steps given by the the tech only to be told that the final step was to cut one foot of sensor wire, re connect it and see if that solved the problem. I told him that I wasn’t comfortable cutting wires and even if I did I had no idea about reconnecting them. I was told that if I could do this then he couldn’t assist me. This unit is under warranty and this is not satisfactory. Cutting and splicing wires, SERIOUSLY? All this even after my service company tells me it’s a circuit board issue, to which your tech said, “well he was wrong and sometimes people don’t want to do their job. Very unprofessional!