CHAIRUSReviews of chairus.com

Response from CHAIRUSSep 18, 2026

Hello Carla, Thank you so much for taking the time to share such a balanced and honest review! We're glad your delivery arrived quickly and that the chair is doing everything it's supposed to do. We're also sorry to hear that the packaging took a bit of a beating in transit — we're always working with our carriers to improve that. Most importantly, thank you for your feedback on comfort. We're sorry the chair feels hard and sits a little lower than you'd like — that's valuable insight for us, and we'll pass it along to our product team. If you'd like any tips on adjusting it or making it more comfortable, please reach out to us at [email protected] — we'd be happy to help! Warmest regards, Chairus Team

Response from CHAIRUSSep 18, 2026

Hello Michele, Thank you for sharing your feedback, and we're truly sorry to hear that the chairs did not meet your expectations in terms of quality. That's genuinely disappointing to hear, as we take pride in our craftsmanship and want every customer to be happy with their purchase. We also understand your frustration with our return policy. As a small business shipping large furniture items, return shipping and restocking fees are necessary to cover the significant costs and risks involved in the return process. That said, we know policies can feel frustrating when you're unhappy with a product, and we're sorry for the added stress. We'd really like the opportunity to make things right or at least understand your experience better. Please reach out to us at [email protected] — our team would be happy to discuss your situation and see what we can do to help. Warmest regards, Chairus Team