CHAIRUSCHAIRUS: Chairs "R" Us CHAIRUS started in 2014 with a simple yet powerful idea—to offer a dedicated space where customers can find the perfect chair for every need. Dining chairs, counter & bar stools, sofa, benches, accent chairs and more. Official Notice from chairus.com Chairus is an independent brand operating exclusively through our official website www.chairus.com.We currently only sell and ship within the United States.Shop Here: Best Sellers Dining RoomLiving Room Outdoor Office & Kids Room
CHAIRUS (chairus.com) has 457 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Brad A.
Shipped wrong chairs
Response from CHAIRUSFeb 11, 2026
Dear Brad, We’re very sorry for the inconvenience. After checking with the warehouse, we confirmed the wrong chairs were sent due to an internal error. We have arranged a replacement shipment for you — thank you for your patience while it arrives. Warmest regards, Chairus Team
Lauren
Nice bench.
Response from CHAIRUSFeb 11, 2026
Hello Lauren, Thank you! 😊 We’re glad you like the bench — hope it adds a nice touch to your space! Warmest regards, Chairus Team
Regina
They were perfect and matched my dining table nicely
Response from CHAIRUSFeb 11, 2026
Hello Regina, So happy to hear that! 😊 We’re glad the chairs match your dining table perfectly and complete your space! Warmest regards, Chairus Team
LEONARD O.
So pretty and comfortable. Easy to assemble
Response from CHAIRUSFeb 11, 2026
Hello Leonard, Thank you so much! 😊 We’re thrilled you find them pretty and comfortable, and that assembly was easy — enjoy your new chairs! Warmest regards, Chairus Team
Sandy H.
Chairs arrived fast and in good condition.
Response from CHAIRUSFeb 11, 2026
Hello Sandy, Thank you for your kind feedback! 😊 We’re glad your chairs arrived quickly and in great condition — hope you enjoy them for years to come! Warmest regards, Chairus Team
DcGirl
Update….. to their response to my review. I tried within the suggested timeframe to cancel the order altogether. Not a color change. And no, there is no way that my chair could’ve been delivered because I had ordered it on Saturday and they said they delivered it on Tuesday. This company is bogus and that reply is bogus as well. They are out of China and they always respond at 2 AM in the morning. This is a Chinese company!!!!the site is bogus and they want a review before anything was delivered and would not allow me cancel lot 4 Minutes after the ordered was placed on a Saturday. They are closed on weekends but tried to claim I couldn’t cancel as it was already processed! On a day they are closed? Won’t cancel, won’t give my money back and it now sends me a notice th chair was delivered…..in one day??? It’s not at my house!!!
Response from CHAIRUSFeb 4, 2026
Dear Customer, We’re very sorry for the frustration and confusion this caused. According to our records, you contacted us to request a color change. To save you the trouble of reordering, we coordinated directly with our warehouse to change the color for you at no additional cost. Review invitation emails are automatically sent only after UPS marks an order as delivered. If you haven’t received the package yet, this may be due to an incorrect or early scan by UPS. We recommend contacting UPS, and we’re also happy to help follow up for you. While our customer service team is unavailable on weekends, orders may still be processed automatically by the warehouse system, which can limit cancellation once processing begins. We sincerely apologize for the confusion. Please contact us at [email protected] — we truly want to help resolve this for you. Warmest regards, Chairus Team
Marguerita S.
I cancel this item they sent it away. How it will cost me a 15% restocking fee. The order was canceled 5 min after I put it in. On a Sunday the warehouse did not process it intill Monday. I spoke to your customer service Monday morning the items were still in the warehouse and had not been shipped. She told me escalating the email. And that someone would get back to me by email that did not happen.
Response from CHAIRUSFeb 4, 2026
Dear Marguerita, We’re very sorry for the unpleasant experience. 🙏 Regarding the fees, this information is clearly stated in our return policy. Orders can be canceled free of charge before shipment. However, if an order is intercepted while it is already in transit, certain fees will be incurred, including an interception fee and a restocking fee. These charges are imposed by the courier and the warehouse, not by us. We sincerely apologize for the inconvenience this may have caused and truly appreciate your understanding and cooperation. Warmest regards, Chairus Team
Darla May H.
never ever buy from this company
Response from CHAIRUSFeb 1, 2026
Hello Darla, We’re very sorry for the inconvenience this has caused you. 🙏 If you received any notifications from us, it is usually because this email address was used when placing an order. If you are certain that you have never made a purchase with us, it is likely that another customer entered their email address incorrectly. We sincerely apologize for the trouble this may have caused you. If you wish, please feel free to contact us at [email protected]. We will be happy to help verify the situation and make sure it is resolved promptly so you are not contacted again. Thank you for your understanding, and again, our sincere apologies for the inconvenience. 🌷 Warmest regards, Chairus Team
