Ray W.
Go Through Another Provider - You are wasting your time and will get LOCKED OUT!!!!
Do not pay for their courses if you don't want to restart the course due to any issues that might occur. I wish I had read the reviews because they locked my account. My laptop forced an update and they stated that I attempted 3 unsuccessful logins which is a complete LIE. Sent them screen shot on the chat and by email that showed I was on the last module but they wanted me to start all from the beginning. Took them over a week to reply back with a poor excuse that they have given everyone else. No reason to start over when I was that close to completing. Most people have JOBS and we have deadlines for completing the course so we can keep restarting because their system is crap with no support!!!! Don't stop here - find another option to save your frustration. FYI - Keep your PATHETIC excuse for a response.
Response from CertusDec 16, 2025
We’re sorry to hear you had a frustrating experience with your Texas Defensive Driving course online. That program, as well as many other programs we offer are regulated and include strict security and assessment requirements, which can result in lockouts if certain validations aren’t met. While we can’t override those restrictions, we’d be glad to review your account to confirm what happened and see if there’s any way we can help, just let us know.