CertusReviews of certus.com

Quick and helpful!

I purchased 30+ training classes for heavy equipment operating for my construction employees. A few days after purchasing I suddenly lost the ability to login to the site. I have now waited 6 days and still cannot login. I have contacted their support several times, via email, live chat, and phone. None of them can resolve the issue. They take days to get back with me. They stated they cannot transfer me to a manager once I grew tired of waiting and asked the case to be escalated. I still cannot use the product and spent over $2500 for these classes. Worst customer experience ever. I strongly recommend finding an alternative solution. I am beyond frustrated and shocked at how bad they are. UPDATE: Certus asked me to check my private messages to give more information regarding my review. I do not have private messages on Trust Pilot because I am an individual, NOT a business. So, I am adding detail here. I have been locked out of my Certus account for a full week now. There is still no resolution. I cannot access the website and download the certificates, see which of my employees has completed the training, nothing. I purchased these training courses through OSHA Education Center. The courses are for training my employees on heavy equipment they use on large construction jobs. This is obviously having a huge negative impact on my business as I cannot get my employees trained on the equipment they need to operate. The support is not proactive, they do not provide updates to me until I call or email asking for them. I understand technical issues happen, I have worked in IT for the last decade, but over a week to resolve a website issue is simply not acceptable. When I purchased these training classes for my employees the goal was to get the training completed in 2 weeks. As of today we are at the 2 week mark and half of that 2 weeks I have not been able to use the website. We are behind schedule now and I have no clue when the issue will be resolved and I cannot see any progress for the employees that are taking the training classes. To put it simply, we paid for a product we cannot use.

Worst course ever, locks you out when you record the frases. Stay away

i recently contacted Certus with a question, and i was genuinely impressed how smooth and pleasant the entire experience was. the communication was incredibly fast, and every response was clear, helpful, and to the point. i especially want to highlight Liz, who assisted me throughout the process. she is an absolute pleasure to communicate with-friendly, attentive and genuinley committed to helping. thanks to Liz and the Certus team, my issue was resolved quickly and without any stress.

They helped with an error occurring in the website, very helpful with troubleshooting.

I took my BASSET certification course in March 2025. It's been almost a year since and my course completion still hasn't been reported to the ILCC. I have reached out about 1x/month. I'm given the run around and lots of promises and then they never follow-up or follow-through. No phone call. Refuses to give me my money back.

Absolutely terrible customer support. Don't waste your money, unfortunately our company found out the hard way after purchasing over 20 training courses. While my experience was dealing with their Osha Education Center Training company, I can only assume after reading other reviews that this is a constant issue. DO NOT USE CERTUS.

I was having issues registering for classes and did not have my purchase order number. Angelo helped me out and even sent me step by step instruction on how to set me up. He was kind and helped me very quickly resolve my issue.