Kara L.
DO NOT use CERTUS for drivers…
DO NOT use CERTUS for drivers education. I cannot recommend this driver’s education course based on our experience. I enrolled my twin daughters in the program for their California Drivers Education program. One was able to complete the course without too many issues and finished successfully although it was tedious and took a very long time with many timed modules. Unfortunately, my other daughter repeatedly experienced login problems and was unable to access her coursework. She would login to the program and would consistently be met with a black screen. In order to advance past that screen she would need to communicate with the chat people and this could take up to thirty minutes each time to get back into the module. We submitted numerous support tickets requesting help, but responses took days. Her course had expired and she was not able to complete it even though she was on the same times her sister was. We were then told she would need to pay again to retake the course, even though the inability to log in was due to technical issues on their end. That was extremely frustrating and disappointing. While I appreciate that one of my daughters was able to complete the program, the lack of timely customer support and failure to resolve access issues fairly has left us very dissatisfied.
Response from CertusMar 4, 2026
We’re very sorry to hear about your daughter’s experience and understand how frustrating that must have been — especially when her sister was able to complete the course without the same issues. Access problems like the black screen you described are not typical, and we sincerely apologize for the disruption and the delays you experienced while seeking support. That’s certainly not the level of responsiveness we aim to provide. We would very much like to review the support history and login activity to better understand what occurred. Since this review does not include your daughters’ names or account details, we’ve sent a request through Trustpilot asking for more information. Please respond there so we can look into this thoroughly and determine whether a resolution may still be available.