CertusReviews of certus.com

Andrea was very respectful and patient. That is so important in these times we're living in where such qualities are missing from customer service.

I did the Texas Parent Taught Driver Education, and the whole thing was very annoying to deal with. The learning itself was fine, but I answered too many security questions wrong, because they were very vague, and I didn't think to write down the answers, as I though it wouldn't be a big deal to answer the question wrong. Even after that, I tried taking the final exam, but it kept closing the page and taking an attempt. I don't know why it didn't work. They also require my documentation of driving hours, which honestly is ridiculous, as it is the DMV who requires those forms, and I see no reason that they would need it, as it's not their job to check that. They also made it seriously difficult to submit and made me resubmit multiple times, and said I had to do more night driving hours, because I started them at 8:30, but the sunset at 8:36. I would recommend another service for getting your licence.

The positive reviews are ALL false. Their training platform for defensive driving course ( to reduce insurance premium) is HORRIBLE.. too many technical glitches to count. Why AAA ( Auto club) has a contract with Cartus is beyond incompetent.likely a money grab . Shame on AAA.

painless, fast, and didnt have to over explain my situation.

Jestine was so helpful in fixing a mix up regarding the students name on the enrollment certificate and resolved it right away as it was pretty time sensitive.

So this sucks, it's a scam and nothing more. On Wednesday 6/17/2026 it had stated my Florida Driver Education Traffic Safety course had 2 days to be completed before expiring. However, the day after, Thursday 6/18/2026 it had magically expired on 6/18/2026 3:47 pm. The day after, Friday, I contact customer service, stating that their shitty interface led me on to believe a false truth, they wouldn't budge to maybe spare some sympathy or extend it, rather they made linked me to a website where I had to pay $25 for the course????????? Not only that but the course is egregiously bad, and its a laughing stock cause it was so easy to tell it was just made by ChatGPT or AI 😂😂. It was my father who payed for the course and got scammed of his money due to your misleading and bad interface, probably made by AI or a toddler.

Reza was very helpful ( customer service )

Horrible experience! I just purchased a food manager test. Created my account and logged in, took the test and passed. Printed out the test and it’s not my name on the certificate. I call the customer service, they are unwilling or unable to help me. They cannot change the name even though my email has been compromised they will not refund my money. I have proof that I created the a. Point, I paid for it with my debit card and I took the test. So now someone has a certificate without doing a thing and I’m just shit outta luck. I have called the state and reported them. Who knows if the state will ever respond. If it’s anything like renewing your permit I’m sure I’m in in a hell of a wait. So they got my money, and certified someone else who has used my email I suppose. I have been instructed to make a new email and retake the test. I will not use Certus again for any reason. Their customer service is terrible. I have called them so many times, cannot get a supervisor. One guy whom I can barely hear and he won’t speak up mocked me and talked over me. Save yourself time and money. Do not use them. I have to do all this BS over again with a different company. Hopefully I can find an honest one.