Hej Kund,
Vi är ledsna att höra om din frustration. För att förtydliga kan du avbryta din prenumeration när som helst via dina kontoinställningar eller genom att kontakta vårt supportteam på [email protected].
Tyvärr har vi inte kunnat identifiera din profil än, men vi har begärt din kontaktinformation via Trustpilot. Alternativt kan du kontakta oss direkt, så hjälper vi dig gärna vidare.
GC
Garth C.
100% Scam - charged 3 times but never a customer
100% Scam - they stole our credit card and fraudulently charged us $22USD 3 times, twice last month and again this month - never heard of them before neither me or my wife have ever dealt with this company. Now it looks like we'll have to cancel our credit card and go through all that drama to advise the 20 or so direct debit's of our new details.
Response from Certified Keto DietFeb 25, 2025
Hello, Garth! We’re truly sorry for your frustration regarding these charges. To clarify, we cannot and do not issue unauthorized payments—all transactions are made only after customer consent when purchasing a subscription plan, 30-day plan, or any of our optional additional services. These services are entirely optional, and we sincerely apologize if any purchases were made unintentionally.
Our terms and conditions clearly outline how we process payments, and we want to assure you that we do not charge customers without their confirmation. That said, we would like to investigate this further and assist you directly. Unfortunately, we have not yet been able to identify your profile, so we have requested your contact information via Trustpilot. Alternatively, you can reach out to us at [email protected], mentioning Robert from the Customer Success Team, and we will prioritize your request.
We hope to resolve this for you as soon as possible.
M
Юлия M.
Terrible!
Terrible!! Once you register you can never cancel your subscription. No customer service. Stupid diet plan you will never follow.
Real Scam!
I had to block and reissue my card to get rid of them!
Response from Certified Keto DietFeb 17, 2025
Hello, Юлия,
We’re sorry to hear about your frustration. To clarify, subscriptions can be canceled at any time either through your personal account settings or by reaching out to our support team at [email protected].
Our meal plans are personalized to your preferences and goals, and achieving results does take commitment to work towards your health journey. That being said, this is certainly not the experience we want our users to have, and we sincerely apologize if you faced any challenges with the cancellation process.
We would love to assist you with this, but unfortunately, we haven’t been able to identify your profile. We have requested your contact information via Trustpilot, or you can reach out to us directly at [email protected], mentioning Robert from the Customer Success Team, and we will prioritize your request.
We look forward to helping you resolve this matter.
SR
Suusyy R.
Quiero cancelar
Quiero cancelar no eh recibido nada de información y no me interesa recibir no son nada claros y esto es una estafa van 2 meses que me cobran y no me interesa
Response from Certified Keto DietFeb 6, 2025
¡Hola, Sussy!
Lamentamos que te hayas sentido frustrada. Después de tu compra, te enviamos un correo electrónico de confirmación con todos los detalles necesarios desde [email protected]. Tómate un momento para revisar tu bandeja de entrada.
Creemos firmemente que nuestros planes de alimentación personalizados y funciones adicionales pueden ser una gran herramienta para ayudarte a alcanzar tus objetivos de salud. Dicho esto, queremos ayudarte de la mejor manera posible.
Hemos solicitado tu información de contacto para investigar y resolver este problema. También puedes comunicarte con nosotros a [email protected] y mencionar a Robert, de nuestro equipo de atención al cliente, y priorizaremos tu solicitud.
¡Esperamos poder ayudarte!
MG
Maria guadalupe Vera M.
Quiero darme de baja y no sé cómo…
Quiero darme de baja y no sé cómo hacerlo no son claros me siento estafada ya que me viene. Descontando cada mes y aquí no aparece donde cancelar no recibo nada. Me urge información como darme de baja.
Response from Certified Keto DietFeb 6, 2025
Hola, María,
Lamentamos mucho que el proceso de cancelación no haya sido claro y entendemos tu frustración. Queremos asegurarte que tu suscripción ha sido cancelada y que no se realizarán más cargos en tu cuenta.
Además, hemos enviado un correo electrónico para confirmar la cancelación y asegurarnos de que hemos resuelto cualquier inconveniente. Sentimos mucho si las instrucciones no fueron lo suficientemente claras y apreciamos tu paciencia.
Si necesitas más ayuda, no dudes en contactarnos.
XX
Xilkayak X.
banditi
non si riesce a contattare nessuno, impossibile disiscriversi, abbonamento avvenuto non so come, manca qualsiasi tipo di contatto reale...STATENE LONTANI!
Response from Certified Keto DietFeb 4, 2025
Salve! Ci scusiamo sinceramente per l'esperienza che hai vissuto, ma siamo qui per aiutarti e fare chiarezza sulla tua situazione. Purtroppo, non siamo ancora riusciti a identificare il tuo profilo, ma saremmo lieti di aiutarti. Rispondi alla nostra richiesta di informazioni di contatto su Trustpilot o contattaci all'indirizzo [email protected], menziona gentilmente Robert del team Customer Success nel tuo messaggio e ci assicureremo di dare priorità alla tua richiesta e di risolvere il problema il prima possibile.
Per chiarire, dopo la registrazione e l'acquisto, inviamo automaticamente un'e-mail di conferma che include i dettagli di accesso e le nostre informazioni di contatto. Se non l'hai vista, controlla nuovamente la posta in arrivo e la cartella spam.
Non vediamo l'ora di sentirti presto così possiamo aiutarti!
SG
Sabina G.
Big scam
Big scam! And it s very difficult to cancel your account and subscription !
And they have a monthly payment
Response from Certified Keto DietJan 30, 2025
Hello, Sabina!
We’re very sorry to hear about your frustration. To clarify, our subscription is completely optional—we also offer a 30-day plan without recurring payments for those who prefer a one-time purchase. If a subscription was selected, it can be cancelled anytime directly from your profile settings or by reaching out to our support team at [email protected]. We sincerely apologize if this wasn't clear or cause confusion.
We have requested your contact information here on Trustpilot, but you can also email us directly. Please mention Robert from our Customer Success Team in your message, and we will prioritize your request. We look forward to assisting you and resolving this matter as soon as possible!
D
חניאל ג.
scam!
scam!
I am extremely disappointed with the service provided by this company.
This is nothing but a scam!
They are quick to take your money, but when you try to cancel or request a refund,
they hide behind pages of fine print and impossible-to-navigate agreements.
This so-called diet company seems more focused on slimming down their customers' bank accounts rather than helping them lose weight.
Their business model is built on misleading practices, making it nearly impossible to get your money back once you realize you've been tricked.
I strongly advise against signing up with this company. Save your money and look for a service that is honest and transparent!
Response from Certified Keto DietJan 30, 2025
Hello there! We are very sorry to hear that you feel this way. Our goal is to provide a personalized nutrition program designed to help individuals reach their health and weight loss goals in a sustainable way. We regret that we left such an impression, and we sincerely apologize if any part of the process felt unclear or frustrating.
To clarify, our service offers both one-time plans and optional subscriptions, which can be cancelled anytime via your account settings or by reaching out to our support team. Any additional services are completely optional and chosen by each customer based on their needs. Regarding refunds, they are processed in accordance with our Terms and Conditions, which are available at the time of registration. We are fully committed to transparency and always encourage customers to reach out to our support team for assistance with any concerns.
We have requested your contact information here on Trustpilot so we can look into your case further. Alternatively, please feel free to contact us at [email protected], and we will be happy to assist you. We appreciate your feedback and will continue working to improve our service.
