CertaPro PaintersReviews of certapro.com

This company does not do a good job. The painters broke with the lift machine some building exterior side walker that were fix brand new like 4 month prior for the 40 years inspection. Also paint is starting to lift up. Poor quality or not properly painted. I DO NOT RECOMMEND THIS COMPANY.

Ruben and his crew were on time and were great to work with. Ruben worked with me to make sure all the house trim work was finished just how I had envisioned. CertraPro had 3 painters on our job so it went really fast.

We built a brand new nice home in a 55+ neighborhood in GoodyearAZ. We desired to paint the interior a color other than stark white. CertaPro put flyers in mailboxes, so we called for a quote. Chris Stilwell, Residential Sales Associate of CertaPro Painters of the West Valley, Phoenix area showed up. We told him exactly what was to be painted, and he gave us a quote. I expressed my concern about quality and cleanliness, asking specifically that they wash brushes outside and not in house. Chris assured me over and over that they were very careful and clean, using drop clothes, etc. We were not home when the job was to be done so as not to be overwhelmed by smell, so emailed specific instructions on where the crew could find entry key, etc. First day to start, crew said they couldn't find the key, so already a day delay, which messed up the plan to be gone while painting was to be done. Second day, they emailed they were done and sent invoice! We returned home to find they only painted 1/2 of required job. We were home now, so not ideal to finish job now. Called Chris and he said they'd come back to finish in a few days. Everything was filthy. Paint all over everything. Evidence they washed brushes in our bathtub! Crew (hired by CertaPro, but independent from CertaPro) didn't speak English and came back same day because they were already" in the neighborhood." Good for them, but not for us as moving van was moving our stuff that same day, too. They painted anyway without prior notice or permission for that day. Lots of chaos with movers moving our stuff and also painters painting.. Crew wore dirty big painters' boots with mud/dirt all over. Everything speckled w paint spray!! They touched everything with dirty, painted hands.. marks on floor, dirt on carpet, appliances, towel bars, etc. Hard to see in pic's but there. I just had finished cleaning up their first mess! The disrespected our beautiful, brand-new house. We were missing some door stops they had removed.. had to purchase new ones. There still is paint on wall switches and plug-ins.. can't remove it. Evident they just wanted to finish fast and go home. They tried to turn AC up, so paint fingerprints all over face of thermostat. WOULD NEVER HIRE CERTAPRO PAINTERS AGAIN! Very disappointed in salesman, too. Emailed him but no reply second time.

Awesome painter! Orlando’s and his team did a awesome job.

Well, all I can do is add my story to the mix. We're in Portland, OR. We hired CertaPro of Southwest Portland which no longer exists. In our case their bid came in $10K less than the other two (you heard right) and the owner I talked to was helpful and prompt, so how could we say no? They also did not leave any messes. However, it seems from what people say that they subcontract their work out and you have no control over whom you get. I was flabbergasted to realize they were doing no prep at all. There was just one guy, and all he did was pressure wash the house and slather caulk over it before a couple of others came over to paint. They relied on the good paint quality to minimize the fact that they had not actually removed any of the old paint. I would not recommend them.

Certapro did a great job in all aspects of the project. Greg gave us a detailed estimate with pictures, defined scope of work, project schedule and. A quick turnover to project management. Elizabeth came out and worked with us on colors and selection of sheens. Rafael and his crew were fantastic with carpentry work, special consideration for landscaping and every morning started the day with a 10 minute meeting Job took 3 days and they did a fantastic job. Can’t tell you how many compliments we have had by neighbors and friends. They left our home in beautiful condition and clean everything up. They are truly the best

I want to start by saying this review is for the Newport News franchise. Our experience started well; we had a reasonable estimate, and the services were delivered promptly. Our painting crew consisted of three people who could not speak English. The fourth's English was bad enough that I thought she said lighter when she asked to borrow our ladder. They did an adequate job and finished on time. However, they used our cleaning supplies and did a horrendous job. My wife and I spent two hours cleaning after they left. I also spent two hours touching up the spots they missed.

I highly suggest if you're in the Kingston, NY area to not use this franchise. Although the salesman who gave me an estimate was fantastic, the two man crew they contracted out to paint my 1700 square foot home was awful. I'm not usually a review writer but this company needs to screen their painters more thoroughly. This two man crew spent only 2-3 hours working on my house every few days over the course of 3 weeks. I had to call and complain eventually about the drawn out process with their supplies and equipment sprawled in my driveway for the entire time and a half painted house. They didn't scrape anything and the paint job was sprayed over my peeling garage door. I had to redo it myself, after paying $5000 for this job (exterior and garage door, not including window frames). There was a lot of messy paint sprays on my WINDOWS, my porch, ect when they were done. They absolutely did not approach this correctly- no tape or drop cloth/plastic, just their spray guns. Meanwhile, tons of cigarette butts on my property from them. A year later, the paint was peeling. And although they came to touch up, a few months later it was peeling again. They admitted to me that since they painted around a wet time in October, the paint isn't adhering correctly. But why didn't they explain that to me then and suggest a different time? Never again!