CertaPro PaintersReviews of certapro.com

We used Greensboro location. Sales rep is horrible about responding. The painters came during a week of grey skies and rain. And initially it looked ok. Since with sunny light the creases around corners and ceiling look awful. I paid a lot for professional service and it looks like I did the painting. I specifically asked if they had proper ladders of scaffolding for extra tall ceilings in stair ways and was assured that they did. They arrived and did not. The ceiling creases look absolutely awful. They did not finish the ceiling in my master bath. I’ve been trying to get it covered under warranty and have been given the run around for 2 months now. On my most recent call today I was told they discussed my redo in their meeting this week and I’m due for a call from the sales rep. I asked to deal with someone else since his record of communication is awful and was told he was the only rep in the area.

They were unprofessional. They didn't do prep work very well. No wood fillers or wall filers. They used pressure hoses but did not do much other than form a puddle of water in my living room. They painted over dirt and cracked hanging paint chips. No wood fillers or wall filers. They said they would come back to do touch ups but kept making excuses and never did. Workers crumbled up taping paper and just threw it on my property for me to clean up.

started work around noon both days. then attempted to paint exterior after dark. i asked them to stop and start again the next day.2nd day,started late.i couldnt view the work as it was dark.scheduled 3 times to return (3rd time)to review work. either didnt show or was very late.finally came out to review/finish.i was frustrated that almost 2 weeks had gone by and mistakes were finally getting handled.paid them,wanted it over and done. cleaning my gutters a few days ago,more paint on siding i couldnt see previous,didnt replace all of the screws on my downspouts.damaged vinyl siding.very tardy,sloppy work

They never answer the phone. Always late. They are busy at “other jobs”. My $13,000 job was not good enough. Lied repeatedly. Painting was done less than a year ago and paint is peeling off doors. It eas peeling the week after they left. They never cleaned paint off door brass. I had to call over and over for them to come back to complete job. When they did come back, they were rude to me and complained to me about having to come back. I’ve owned my home for 32 years, I’ve worked with many different contractors. All were good or excellent. CertaPro was awful to deal with. Took my money and lied.

We hired CertaPro of Hunterdon County, NJ to paint several rooms in November 2022. The job included removing wallpaper from 2 bathrooms, and then painting the wall. For the most part, the painting was well done. No complaints. However, one bathroom, where the wallpaper was removed, the paint started to peel away from the wall in several places within a few days. We reached out to CertaPro of Hunterdon County to explain the problem with the hope they would come back out and fix the problem. It took several attempt to get a response, but finally they responded. After checking out the paint job, they scheduled someone to come back out to fix. When he was done, within 2 days, the paint was peeling off the wall again, only this time it was worse. I called them back to tell them what had happened, and they refused to come back to fix the problem and stopped returning calls. I still needed the problem fixed, so i called another painter. His assessment was that the glue from the wallpaper was not correctly removed and that an oil-based primer was necessary before painting the walls. He said the glue literally eats away at the paint. The bathroom was then properly primed and painted and the peeling of the paint has not re-occurred. Stay away from this CertaPro franchise for the reason their salesperson and owner displayed awful customer service. What a huge disappointment. Don't make the same mistake.

This company does not do a good job. The painters broke with the lift machine some building exterior side walker that were fix brand new like 4 month prior for the 40 years inspection. Also paint is starting to lift up. Poor quality or not properly painted. I DO NOT RECOMMEND THIS COMPANY.

Well, all I can do is add my story to the mix. We're in Portland, OR. We hired CertaPro of Southwest Portland which no longer exists. In our case their bid came in $10K less than the other two (you heard right) and the owner I talked to was helpful and prompt, so how could we say no? They also did not leave any messes. However, it seems from what people say that they subcontract their work out and you have no control over whom you get. I was flabbergasted to realize they were doing no prep at all. There was just one guy, and all he did was pressure wash the house and slather caulk over it before a couple of others came over to paint. They relied on the good paint quality to minimize the fact that they had not actually removed any of the old paint. I would not recommend them.

I want to start by saying this review is for the Newport News franchise. Our experience started well; we had a reasonable estimate, and the services were delivered promptly. Our painting crew consisted of three people who could not speak English. The fourth's English was bad enough that I thought she said lighter when she asked to borrow our ladder. They did an adequate job and finished on time. However, they used our cleaning supplies and did a horrendous job. My wife and I spent two hours cleaning after they left. I also spent two hours touching up the spots they missed.