CertaPro PaintersReviews of certapro.com

The owner of the franchise came to our home and assured us that our entire house would be painted. He promised perfect repair of any drywall defects in our 25 year old home. The crew that actually painted was another company that CertaPro hired to paint our house. They were pretty good painters, but the prep work and drywall repair was far short of the promised result. The hired painters asked us to find any problems and did a poor job of fixing them. They left messes in our laundry room, living room rug, and garage floor. They told us we would have an evening to prepare each section they were planning to paint the next day, but twice they just plowed in and painted without our prep, and got paint splatter on our stuff. To their credit, they repainted an area when we didn't like the color we chose. CertaPro brings very little to the table, in my opinion. Next time I will hire a reputable painting contractor and skip the CertaPro middle man.

I had the exterior of my house in Bartram Trail painted by Josue Lobo and his crew earlier this month. We are completely satisfied with the job they did. Very professional and cleaned up everyday before left. Many thanks Joshua.

Initially looked at 3 different house painters but was most impressed with the CertaPro salesperson. Every question I had for her was answered with “yes, absolutely” and “that’s no problem at all”. I say sales person because after the contract was signed I never saw or heard from her ever again. My start date was Sep-8-2021. My house is 3 different colors and I had the three different colors specifically spelled out in the contract. During the first week of painting I was notified that they had some extra effort locating one of the paints, it was ordered but wouldn’t be arriving for 5-10 days. Why they waited until the weekend before the job started to try to procure the paints I don’t know. There would potentially be a pause in my job by 1-2 weeks. There was a pause for one week until the paint arrived. Fine, the inconvenience wasn’t too bad. Here’s the kicker, when finished they sent me an “invoice” for 3K more than my signed contracted amount. When I explained the numbers were different than the signed contract amount they explained that I was being charged for the extra effort and inconvenience that they had to go through to find the delayed paint?!? No joking, I was the one who was inconvenienced by their incompetence and laziness of waiting until the last minute to get the supplies. They were charging me over 35K to paint my house, and on top of that they were trying to charge me more for their inconvenience!? Unreal?! I feel sorry for these people, but even sorrier for anyone who uses them in the future.

Used Certa Pro Austin Tx to paint the exterior of our house. We used them approximately 15 years ago for the same job. We wanted to use them again because of the high level of professionalism and high quality of work done. My how things have changed! My wife and I had to stay on them to make sure the house was painted properly. Caught them painting over the rusted metal beams above the window frames without having first applied rust inhibitors. Had to remind them to do it. Had to ask them to please clean up their trash in our driveway and yard every day. Empty caulking tubes, empty food containers, drink cans etc… Saw one of the painters videotaping his buddy on a ladder while standing on our herbs in the garden. Noticed the painting crew boss didn’t show up to work until 2 in the afternoon one day. He said that it took him that long to get paint mixed at the store. He later revealed that he had gone to another job site to work. This was while his crew intermittently worked between phone calls or taking a break. They were very messy with the brush and and gun clean up. They left dried paint in our driveway and garden. Spent the day after they left clean paint spots off of our outside tile, driveway and front porch. Also, they left old caulking and scraped paint all over the roof above our back patio. I will say though that the paint job that they left us with ended up looking pretty good. Just way too many issues in getting it done for the money we paid. Generally bad experience. Will use someone else next time.

Luis and his brother were awesome. Did a great job, will have them back on other projects. Thanks Trisha

Mobile, Al I wanted to take some time to tell you all about my experience with CertaPro…not solely for voicing my displeasure of my most recent experience, but for reminding you of what service you actually are capable of providing. When my family and I bought our first home in 2018, we knew that we would want to do some interior work to update it from its original 70s look. This included a nearly complete painting of the interior as well as removing some pretty dated border around several rooms. In trying to find someone to do this work, we contacted Certa Pro. The response was quick and Brent Ericson was our assigned person to come evaluate our needs. He was pleasant, attentive, knowledgeable, and encouraging as we began this project…something that I have no knowledge about and was concerned of how this would all go. He offered support throughout this process and was remained in contact throughout this process, which did encounter some setbacks. Our timeline had to be extended due to seemingly unexpected underestimation of the amount of work that needed to be done, though Brent stayed on top of his crew to ensure this was done correctly. Unfortunately, the work was not up to par, with several issues noted including missing painting and a lack of attentiveness to the details. Brent quickly brought in someone to assess this situation and a new crew was brought in to complete this work…even reducing the initial quoted cost to compensate us for the headaches of this process. While I was not necessarily pleased with the process as a whole, I was quite satisfied with the customer service portion of this process, which is why when I had another project needing to be completed, I reached back out to Certa Pro. Again, Brent was responsive to my request and came out to assess this in early July. He reviewed the work that needed to be done, as we caught up about how things had been since we last saw each other. We talked about our families and his kids going to college/work. He assessed our project and, while he did note that his crews were busy with projects, this would be something that he could help with. We were in the midst of having a roof replacement done (which also involved a company agreeing to do the work and then backing out) so he encouraged us to let him know when we were a couple months out from needing our work done so he could make sure we were on the schedule. As we got the roof portion of our project going, I reach out to Brent again via email on August 10th, and again on August 19th, and again on August 25, all with no response. I was finally able to reach someone by phone at the office…which is not easy to do, by the way! This involved me putting in a request for another estimate just so I could get someone on the phone. I was able to speak with Steve Carey, the owner. I expressed my concern for Brent initially as it was not like him to not respond to any of my contact attempts. I assumed he was ill, though, Steve reassured me that he was “healthy as a bull.” So this just meant that I was being ignored. Steve assured me that he would reach out to Brent and that I would have my estimate by the end of the week. Well, this was on a Wednesday…I waited until Friday…nothing. Nothing over the weekend. Tried calling the office…emails…again, no response. It wasn’t until Thursday that I received an email stating that “we are going to have to decline providing a proposal for your project.” So, from early July until early September, I have wasted my time in getting this completed. Keep in mind, this delay is affecting other components of my overall needs. I can certainly understand being busy or not having enough people to do the work that many are requesting. Working in healthcare, this has become the norm. What I cannot understand, is the complete lack of response to a customer, who had stayed loyal to your company, despite previous bumps in the road. To me, I am your ideal customer. I expected better from your company and I am very disheartened by how this latest endeavor has gone and also angry that you have cost my not only time, but also money, as this delay will have financial ramifications for me. Again, I would have understood initially being told you couldn’t complete this work, but I am saddened that I was just completely dismissed for so many weeks. As a franchise that prided itself on customer service, you, Steve and Brent, have failed. I had previously spoken of my positive experience with your company in our neighborhood of over 200 homes, but those positive reviews will for sure change. I find it ironic that your contact email is “customersforlife" because, based on this most recent experience, our business relationship is dead.

Warning!!! Stay away from this company hired them to paint my house and honestly felt like I could of painted better they. Their painters aren’t good almost seems like it was their first time painted even used the wrong paint for my ceiling bathroom so how my ceiling paint peels. Stay away!!!

We were very pleased with the great job CetaPro Painters did for us. Very professional service from Ashlyn in giving us a quote for the job. Quality work from Rodney who did a great job painting our exterior windows and doors in two days. Overall a great experience and we would highly recommend them. Sara