CertapetWe coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals.We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Certapet (certapet.com) has 987 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Shawn K.
This company is the best!! Very quick turn around time. Everyone was very friendly and helpful during this process! Even when my apartment manager needed her own forms filled out, people answered my questions and the therapist got everything turned in in a timely matter!!! Thank you CertaPet!!
Maria R.
great experience, I was so sad and confused and worried before contact Certapet, and suddenly they help me so fast in 2 days was all done, I bought the collar so i can walk my dog around my neighborhood without any problem, we are very happy, super happy :)
Iesha S.
I’ve never had such a great experience with a company. I had my ESA approved and available digitally in under 24 hours. Everyone so spoke to was so helpful. I would highly recommend to anyone in New of an ESA approval.
Jessica M.
Got my letter very quickly, had my questions answered in a timely manner. It was wonderful, my apartment manager had to hesitations and now I can get my pupper!
Jared S.
Very easy, very good.
Susan A.
I was not sure about this when i started the process, but it turned out to be very easy to answer all the question and the turn around was very quick! I lost my my other ESA and it took me a long time to get her clearance through the old fashion way, with making an appointment waiting waiting waiting months to get in, but with Certapet it can be done in the privacy of your own home. All items are professionally presented. I even referred a friend after I was completed!
Shelby R.
I can't praise this company enough honestly. Not only did they initially provide an incredible service that was went quickly and smoothly, they also showed incredible kindness and compassion when I lost my pet as well. I truly commend this company for upholding its standard for fantastic customer service as well as providing an outstanding service. Thank you CertaPet for everything, I will continue to tell anyone and everyone about you folks. And when my heart can handle finding another fur-baby I will be happily getting my ESA letters again.
TMae
I'm moving back to Colorado in May from the UK and this requires a long haul flight for me and my therapy dog. As we've never had to fly before since I started having issues this was causing me so much anxiety which for me is already at crazy levels. My GP said she would write a note but I knew it wouldn't be in the format my airline needed. In the UK doctors categorize depression or anxiety just as "Low mood" which I think they think is supposed to help you sound less crazy but to my mind just makes it sound like I'm having a blue day and will get over it, it comes across as patronizing. When I got her note my heart sunk, it was so wishy washy and I knew the airline wouldn't accept it. Enter Certapet! Heartbroken and worried my move was now off, I googled around and read every review I could about the various services and worried they were all scams, it sounded too easy. I was still shaking as I did my pre-questionnaire worried that this wouldn't work either. Shipping my dog in the hold was not an option I'd never get through the flight worrying about him, I was already having nightmares on a nightly basis about various horror scenarios and I can't deal with flights alone as it is. I put in my card details, still feeling sick with nerves and worry - and filled out their more comprehensive questionnaire once my payment was taken. Within about an hour I had my email saying my letter had been approved and an E-copy attached. I cannot even begin to describe the pure RELIEF I felt. I have not tried using it yet but after calling and speaking to Norwegian airlines directly I've been assured that this letter and my dog's vaccination sheet and 48 hours notice so they can provide the space for us is absolutely all they need for us to take our adventure home. I'll more than likely spend the next 3 months worrying that some drama will happen at the airport, or some nasty passenger will object to him being with me, but that's the nature of my anxiety. I fixate on every possible nightmare scenario until I can't function, and my dog helps me so much with that and I have to really thank Certapet for providing me that relief I felt yesterday, it was wondrous. PLEASE use them if you need to, please do not be afraid to ask for the things that make your health and your day easier. It's OKAY not not be okay.
