CertapetWe coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals.We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Certapet (certapet.com) has 987 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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M W.
I absolutely love CertaPet and its staff. I had a situation that has required me to contact customer service (no fault of CertaPet's) and Joe G helped me out so much. Such prompt and friendly service was really unexpected. My issue was resolved within an hour and I will absolutely recommend CertaPet to everyone I know that needs the service. Thank you, Joe and thank you, CertaPet!
Brandon B.
They were great
Andra D.
Certapet is great! They made the process really easy and even had my letter edited (for free) when I made a little mistake on it. So far I've flown with Southwest and it wasn't a problem. On the way back though, they did say that the letter has to be on a letterhead which mine wasn't. They let me slide this one time though. I emailed certapet about it and they sent me a new one with a letterhead within hours (on a Sunday).
Jocelyn
Excellent customer service. They responded quickly and professionally to my concerns.
Shari Nichols G.
I guess you haven't received my msgs. This company is fantastic. ALL the people there are wonderful. I worked customer service for yrs. So I know what it takes. Your company never left me hanging. Always got right back to me and I am a happy person. Thank you again, Shari Gemmill Suzy Q's mom
Elizabeth L.
I have gotten my ESA letters through CertaPet a couple times now. It’s not only convenient, but 100% legitimate. I’ve never had a problem presenting the letters to airlines or landlords. Not to mention, the customer service is the best I’ve experienced. Clara answered all my questions with detail and super quickly. She was so kind and helpful with every question and concern I had. I would recommend her service to anyone.
Rachel L.
I am not big on writing reviews, but I want anyone in a similar position to know that this service is 100% legitimate and seamless. Being a skeptical person, I read a lot of reviews on both ends of the spectrum, and was apprehensive about handing over my hard earned money to what appeared to be a possible scam. I also put little trust in Trust Pilot after researching fake reviews that they had allowed on their site in the past. Still after much consideration, a conversation with a helpful customer service rep, and a sense of urgency due to my move across the country, I decided to move forward. The worst thing that could happen is the $35 assessment fee (included in the total amount paid) for time speaking with the counselor would be lost. While the assessment you fill out is long, it is thorough. And the licensed counselor in my state was very sweet. She not only approved my need for my dog based on my condition, but offered her services and several tips on how I can work to manage my condition better. The follow up email she sent echoed this sentiment and showed support for helping me live my best life. I received my emailed approval letter that day, still being on the fence about my experience I waited to pass judgment, and turned it into my complex to see what they had to say. They accepted it on the spot. So I can say with certainty that I had a fantastic experience with Certapet and plan on reaching out to the counselor about her services soon. I can not recommend this service enough to anyone who truly is in need of an ESA and has to deal with finding a professional letter confirming their need. It was well worth the money compared to what they saved me!
Janet B.
Answered my question with exceptional advice. Was very pleasant. I really appreciate the time he took to tell me the laws . excellent chat.
