CertapetReviews of certapet.com

I have been diagnosed with anxiety/PTSD and recently moved to a new area and no longer live in a private home. The new apartment allows dogs and approved my dog, but I still wanted to be sure that everybody knows he is there to provide assistance to me. I pay my pet renters fee and paid a pet deposit, and went through all of the necessary steps to have my dog approved.. so for those who believe that this is only for people who want to save money or find a way around the rules - you are wrong. These animals provide a very necessary service to many people. I filled out an in depth questionnaire and then spent a good deal of time on the phone with my therapist who laid out a detailed treatment plan for me and even helped me to find a therapist in my new town. The questions were in depth and I have no doubt that if no need was determined, I would have been refused. For those with a need for an emotional support animal, this is an amazing service. This may not be as simple as the sites that provide you with a bogus registration or ID card that is meaningless - but that is because you are "meeting" with an actual mental health professional who takes their time to assess you. The process took only a few days and cost much less than my prior therapist would have charged to provide the same letter.

I'll admit that I was skeptical about the whole process, but was reassured after reading most of the reviews here. The whole CertaPet experience was painless for me from start to finish. I filled out the assessment online, received an email confirming that I was a candidate, and had a call scheduled with a licensed professional in my state the very next day. After we spoke on the phone (a 10 min convo with an extremely pleasant and understanding doctor) I was approved and the letters were ready to be downloaded almost instantly. She graciously answered my numerous questions and willingly offered to advocate for me in case I received any pushback from the new apartment building that I was moving in to. From someone who suffers from serious anxiety, this eased my mind tremendously and I'm so relieved to know that I can now travel with my best buddy. A few things worth noting: if approved, the letter is only valid for ONE YEAR. After a year, you may need to complete another assessment and/or check in with the doctor. If you need an additional ESA letter for another pet, it's another $100. The process is truly seamless so to me it was worth every penny.

Fast service. Approved by the airlines. Within few hours of filling, they assigned a doctor and they follow up quickly.

Excellent professional service in a very timely manner. The questionnaire is thorough and detailed to really get the right information to a licensed therapist. It was not stressful as I feared it could be and they were prompt and informative from start to finish. I highly recommend.

Ebonie Walker, LCSW and CertaPet have been so helpful to me and my dog. The peace of mind that comes with knowing your companion can be with you in the most stressful situations is really a blessing. CertaPet has made the entire ESA application process very streamlined and it is easy to contact your designated mental health provider. Ebonie makes herself available to patients and she is very friendly and responsive. My dog and I volunteer at a vet clinic for homeless and low-income families where many of the animals are service or support animals. It really is wonderful to experience that human-animal bond and to find common ground in that feeling with others.

CERTAPET was GOD sent, they helped & guided me with obtaining the ESA letter for my new apartment building with pet restriction. The therapist was kind and knowledgeable with helpful resources so I may continue with my care. Thank you so much!!!

I am completely in awe of CERTAPET and their exceptional service. They connect you with a real life therapist and ask you to answer a thorough questionnaire which will then determine whether or not you are truly in need for an ESA. Once you are approved by the therapist, he or she will be assigned to your case and essentially should be able to assist you with anything ESA related. I am so fortunate to have been assigned Ebonie Walker to my case, she has been there for me every step of the way along with the rest of the certapet team in regards to my airline travel needs as well as my housing needs. She has gone above and beyond to promptly answer all my questions and even attend to certain requests that I’ve needed expedited in a timely manner. Wouldn’t trade Ebonie or Certapet for the world, so glad they crossed my path! I promise you this is where you want to place your trust, I was so hesitant at first but happy to say I have not been disappointed!

Excellent service since day one! Ebonie has gone out of her way to provide the necessary documents so that I was able to fly with my pet on short notice. I would give her more than 5 stars if I could!