Mrs Susie M.
Professional and quick
Professional and quick. Involves filling out an online questionnaire (quite involved) plus a phone interview with a therapist, but I received the certificate only a few days after applying.

We coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals.We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Certapet (certapet.com) has 987 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Mrs Susie M.
Professional and quick. Involves filling out an online questionnaire (quite involved) plus a phone interview with a therapist, but I received the certificate only a few days after applying.
Dee S.
I had a great experience with Certa pet they are awesome they really help people with there pets God Bless You all
Jesse C.
I had a great experience and yes I paid the extra fee for the forms required by my . My therapist was nothing but supportive and helpful the whole time. Thank you again for everything! I think it has a lot to do with who your therapist is and with anything the effort you put in is what your are going to get out.
Laura B.
This is second year that I’ve used certapet for my emotional support (2) dogs. I flew about 50 flights last year, never had a problem with my letter. Although some airlines want it sent to them with their paper work 48 hours in advance since July. You can still fly but it goes quicker at airport if you can follow 48 hour rule. Initially I had review questionnaire then spoke with therapist, I found her to be very kind in assessing my situation. I had to pay and fill out additional for 2nd dog. I had same therapist recently for renewal. I did have go through evaluation again pay for 2nd dog, I don’t mind, I feel like they want to make sure this is good for all. Points to note: I think it’s become harder to certify because additional rules being put in place by airline and housing. Certapet operates on very specific system they can’t deviate from. I.e.you can’t get letter without following to the t. Also it seems to me if you are argumentative and/or appear like you might cause issues on planes they might reject even if you have legit need because it might cause hassles later and it’s easier to say no. Overall I think they are a good company, that offers good and fair service for the money.
Debbie C.
I can not express how much Certapet helped me. I truly needed an emotional support letter to travel. My t-cup yorkie had died in September, and I didn’t leave my house. I took her everywhere with me. Since getting my new dog, the change in me has been nothing short of extraordinary! I am now an active member of society again. It is a very thourough process to go through with a licensed doctor that see s you through the whole process. I can’t say enough about certapet. If I could give it 1,000 stars I would. Debbie Cardone
Melissa V.
So timely!! Everything went very smoothly and the letter we needed for housing was successful and sufficient for our landlord. Our property manager called the physician after seeing the letter and everything checked out. I would definitely recommend this to anyone in a pinch because the whole process is so efficient! Thank you certa pet!! Now we have our support animal in the home of our dreams and the whole family is happy. 1,000,000 stars :)
Paula M.
I'm very please so far with Certapet. The personnel always willing to help the customer. Make me feel that they are a company to trust. It was recommended to me by a friend, and really appreciate her advise. No regreats. I hope that this begining with Certapet never ends. Pola my pet means a world to me. She came to rescue my life from a major depression I was going through a retirement. I became disable, and my life was miserable. God sent Pola to my life, and she was extremenly helpful to take me out of those depressions prescriptions that I used for longtime. Thanks to all personnel at Certapet. God bless you all for what you doing to help us to always be close to our truthful friends, our pets.
Lynda B.
I have used Certapet for the last three years. They are very professional and extremely responsive. They offer excellent options for self help as well and are always willing to assist at any time.