CertapetWe coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals.We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Certapet (certapet.com) has 987 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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JIm
Can't say enough about the help and never in any situation have I seen a better response time to any questions or issues. Anyone using anyone else but CertaPet would in my honest opinion be foolish. Thank s for your support
Lore J.
From the moment I contacted them they have been extremely professional most importantly their response time is really fast! They are totally legit and extremely helpful.
Lucy C.
Amazing people ! I feel they are my lifeline at this point! Always ready to answer my questions and concerns and very quick responses, very happy with this service!
customer
I was very worried about my apartment complex refusing to accept the ESA housing letter from Certapet because they had been implementing all kinds of new policies recently, but everything has gone perfectly! The same day I paid for my consultation and completed the online evaluation, I was able to schedule a call with a Licensed Social Worker to develop a treatment plan to suit my needs, which included the prescription of an ESA. I received my ESA housing letter within 12 hours of getting the process started. Customer service was also super helpful in answering additional questions I had. I will be super interested to see how renewal goes in a year, but for now I am extremely satisfied.
t W.
I’m beyond satisfied with Certapet’s customer service. I email with my concerns and received an email and phone call. My concerns are always attended to same day. I’m so thankful for the service they provide me with my condition. I highly recommend CertaPet.
K S.
I had a really great experience with certa pet. It was easy to follow the process and the consultation. When I emailed the customer service department, Zoreyna got back to me right away and was very helpful. My assigned therapist was amazing and really nice, Amanda Williams. Due to the COVID pandemic, I was pleasantly surprised at how prompt and quick everything got done. Would definitely recommend to other people. Thank you!
Nicole M.
Great customer service! I really appreciated how willing they were to accommodate my communication needs. I am deaf and couldn't talk on the phone, so they communicated with me via email and videophone as per my request. :)
Kelli S.
Certapet was so easy to work with. I am a Veteran with PTSD and my German Shepherd is my security blanket. I had no idea how hard life was without him. I made it 3 days until I threw in the towel and called to get him certified. It was so easy. The therapist was amazing and was a great listener. My case was rather uncomplicated as I already had the PTSD diagnosis from the VA, but she made sure it was a slam dunk!
