CertapetWe coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals.We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Certapet (certapet.com) has 987 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Meghan S.
This was an amazing experience very easy and quick!
Response from CertapetMar 12, 2026
Thank you! We're so glad the experience was amazing, easy, and quick for you. We're happy we could help you get the support you needed!
Tracy L.
My experience was great because the therapist, Dr. Montgomery was very kind and supportive of my situation. She put me at ease because I couldn’t have my pet until I received the letter. My next appointment I was approved to get my emotional support pet home! I am so glad I made this call.
Response from CertapetMar 12, 2026
Thank you for the wonderful review! We're so glad our team was able to support you and help you get approved for your emotional support pet. We're thrilled everything worked out and that you can now have your ESA at home. We're happy we could help!
Suelen F.
Seamless process! The therapist that called me was amazing!
Response from CertapetMar 12, 2026
Thank you! We're so glad the process was seamless and that your therapist was amazing. We're happy we could help you get the support you needed!
Nastaljah B.
I got my esa letter amazingly quick very nice and respectful will recommend co workers !!
Response from CertapetFeb 13, 2026
Thank you so much for the kind words! We're thrilled we could help you get your ESA letter quickly and make the process smooth for you. We really appreciate you recommending us to your coworkers – that means a lot to us! If you ever need anything else, don't hesitate to reach out. 🙂
Joy G.
They are great! No complaints at all. Dr. Ann is outstanding!!
Response from CertapetJan 28, 2026
Thank you so much for the wonderful feedback! We’re thrilled to hear you had such a great experience, and we’ll be sure to pass along your kind words to Dr. Ann — she’ll really appreciate it.
Javier A.
Immediate response Communication and accesibility of information Profesionalism, caring, emphaty and diligence in the process. Thank you
Response from CertapetJan 28, 2026
Thank you so much for your thoughtful feedback. We’re glad to hear you felt supported through prompt communication, clear information, and a caring, professional approach. Your kind words truly mean a lot to our team — thank you for trusting us.
customer
I could not have been happier with my therapist and the entire process! Haley listened and asked appropriate questions. She was kind and caring!
Response from CertapetJan 28, 2026
Thank you so much for sharing this! We’re really happy to hear that you felt supported throughout the process and that Haley made such a positive impact. We’ll be sure to pass along your kind words — it truly means a lot to our team.
Trish
It was easy and amazing my therapist was very helpful and things I didn’t understand she made sure I did
Response from CertapetJan 12, 2026
Thank you so much for sharing this! We’re really glad to hear the process felt easy and that your therapist took the time to make sure everything was clear and understood. We truly appreciate your kind words and are grateful you trusted us. 🐾💙
