CertapetReviews of certapet.com

This is a SCAM! BUYER BEWARE! The letter they provide you won't work on Canadian airlines and once you contact them about it, they ask for more money to fill out other forms. My therapist just said find another airline which isn't possible in Canada because we don't have as many options as the US. Also you need the therapist to be from the same province as you are and mine wasn't so even if I submitted the form it wouldn't be valid. This company should be ashamed of themselves taken advantage of people who are suffering from mental illness and anxiety, those are the worst kind of people. Go through your own doctor or find a therapist in your hometown. and don't waste your money, energy or mental health.

This company is a fraud, don't waste your money! can not use on flights

If you get Jenny from field pansy...just do yourself a favour and ask to switch. Also I called the medical desk at Air Canada and she mentioned they won’t be accepting ESAs in the very near future anyway so save your money and just use the 199 USD they charge (plus 50$ fee for filling out additional documents) to pay for a pet seat.

Don’t Recommend. A lot of airlines don’t accept these letters and if they do (like in the case of aircanada) there’s another form that has to be filled out which they charge extra for. If the letter isn’t accepted or there’s an issue with the letters CertaPet doesn’t make any effort to assist or provide refunds. They send you to plead with the therapist instead. In my case, I requested a refund or partial refund as my letter wasn’t going to be accepted and my “counsellor” was unsympathetic and unreasonable regarding my situation and suggested that I find an airline that would take my letter (even though I had already booked my flight). She wasn’t interested in helping after she was paid. I did some research after the fact on her and her “clinic” and it looked like a sham on top of that. There was no info on her “website,” payment was to be taken by e-transfer, and there was no info about her practice on her clinics Facebook page despite claims that her business has been operating for 7 years The license she seems to have is registered with a club instead of a medical board — though a lawyer friend of mine is doing a little digging to find out exactly the nature of her license and this association she’s registered with. Overall, don’t waste your time or money on these letters because you won’t get your money back.

It sounded so great from all the people telling me to get this for me and my dog saying it should take only 48 hours to be contacted it took over 48 hours for me to be contacted, I had to call an agent from certapet and tell them to find me someone, because no one contacted me, it was ridiculous. I had to get my full refund back because they took too long, (I'm grateful for my money back but that's it) I 100% don't recommend them.

Be aware! They only give ESA letter to someone who already went to a doctor but didn’t get an ESA letter! If you haven’t seen a mental doctor already and got diagnosed with mental health problems, you can’t get an ESA letter. A doctor called me asking me why I didn’t go see a doctor. I said because I didn’t want to pay. She kept pressing for this question until she reached a conclusion that I didn’t went to a doctor because I think my symptoms are not serious. They won’t give you an ESA letter unless you already went to see a mental health professional and got diagnosed with having mental health problems. This is ridiculous.

I had them for a year for the ESA travel & it was alright. When it was time to renew, I paid. Not even a day goes by and they sent me an email saying that basically starting Jan 11, some airlines won’t accept ESA animals on board so I asked them if I could get a refund because that’s all I really needed this letter for. They gave me a partial refund because their “therapist” needed to get paid for her “work”! They literally did NOTHING for me except send an email trying to set up a time to talk with her. What a joke. So they get one star for being greedy

Ver disappointed on this company. I thought that the price for the ESA letter was reasonable at first. I met with the therapist and got my letter eventually. I was traveling with Delta so when I contacted them to get the Delta form sign (checking 3 boxes, name of therapist, license info and signature), they charged me $49 for that. It shows how little they care, just another company taking advantage of the situation that you are in since at that point you are already trapped. Embarrassing.