CertapetReviews of certapet.com

Professional, competent service during a very stressful time for me. Walked me through process.Therapist was wonderful and have plans to connect with her for future consultations. Thank you Certapet for helping me through this difficult time.

After paying, I was contacted via text message with a request to set up a time to chat with the therapist I was assigned. It was very fast and I was impressed. I told the therapist I had open availability and then I never heard anything for two weeks. I texted her and tried to set up another appointment and still silence. After the third week, I contacted customer service and requested a refund as I began to worry I had been scammed. I received my letter the next day via email. The letter that I was emailed was in an odd format and the letterhead didn’t look professional at all. I became worried. The one I received is snail mail was perfect. I contacted my landlord who essentially informed me that the letter was useless and that my therapist needed to complete a form. That completed form cost me $50. I submitted my completed form and was approved within 10 business days. I would have given 5 stars except the time frame it took to be contacted was long and it was inconvenient for me to have to continue to follow-up myself. Also, since the letter is useless for many people, I suggest they change it to either allowing customers to opt for either a letter or a completed form for the same fee. If someone needs both, then charge the additional fee. Overall, not a bad service. The customer service is impeccable. They respond almost instantly and have all the answers!

I was actually quite surprised and impressed at how thorough the assessment was. I imagined you just filled out a form, paid your $150 and got a letter in the mail. But they actually had a therapist call and interview me. She asked about my psychiatric history and had quite a few questions about how my dog helps me manage my PTSD. She was very kind and professional: And I got my letter right away. My only reason for giving them 4 stars versus 5 is that they don't tell you upfront that you will be charged an additional $50 for a custom form. ALL of the major airlines now require these forms before they will accept an ESA on a plane, and it's disingenuous if not outright dishonest for CertaPet not to explain the additional charge. My therapist told me I might need the form, but did not tell me it would cost $50. I wound up needing two because I'm traveling on two different airlines. So the $150 ESA letter cost me $250. I should have known that from the get-go.

I was just inquiring to find out about an ESA letter for a tenant in Michigan. Just need one because of passing on of daughter. Did not qualify for questionnaire form. Not depressed or suicidal. Just a broken heart.

What a ride! The first part of the process was extremely fast and efficient. After my session with my counselor, things appeared to slow down; I didn't receive my letter and I was worried. However, I soon realized that I was having computer/web issues. I contacted CertaPet (probably more than I needed to) and within hours, I was up and running, found my letter (which had posted 4 days earlier), and am expecting the original copy in the mail this week. If you have an issue, contact them. They cannot fix issues they are unaware of. The reps that assisted me were courteous, professional, and PATIENT! "o) My letter was accepted by my landlord, and I'm feeling empowered.

I was concerned about using one of the many Emotional Support Animal (ESA) web sites to get the certification. I chose Certapet and I was quickly placed at ease with the questions and the process. The additional support and examples they sent to me via email was very helpful. I was really impressed with the licensed mental health professional assigned to me. Dr. Ann Brown was thorough but sensitive. She provided me with information regarding the use of the documents with my Landlord and Airline. Certapet and especially Dr. Ann Brown went above and beyond my expectations. Thank you so much!

joe was great with customer service , certapet seems like a nice company just waiting now to see if I'm approved for the letter

My experience with Certapet was great I gave it one less star because I needed to get in contact with them. I could not find anyway to contact them by phone number or email address showing within my account. I had to google them to get their phone number to call them. I would suggest they add that info to there member account area. Other then that I had great service from them once I was able to talk to a rep.