CertapetReviews of certapet.com

Still waiting for therapist to contact me

I clearly mentioned that I need this to waive the pet deposit fee for my new place. The therapist assured me and yet nothing. I was approved since I am already diagnosed with a mental illness. I still have to pay the huge pet deposit. I wanted a refund at customer service but they wouldn't do it. Don't use this service.

The therapist that I spoke with was confrontational about the fact that I can't afford to see a therapist at the moment. She insisted that I contact my insurance company to inquire about coverage for a therapist but I already know that they pay nothing until my extremely high deductible is met. She also told me that since my anxiety seems to be under control "on this day" that I don't have a need for an ESA. She declined to issue me an ESA letter for these reasons. Isn't improvement of symptoms the objective? My dog was acquired for the purpose of helping with debilitating anxiety and it has been working well for 4 years. I no longer have a relationship with that provider but that doesn't mean that my mental health issues have vanished. I do what I need to do on any given day to mitigate symptoms and remain functional. I have seen a lot of therapist in my life but I have never felt so challenged and shamed and just beat up as I did today. Having mental health challenges is a constant struggle and often we cannot get the ideal health care due to problems with cost, access, etc. Since when did doing the best you can become a bad thing?

Won’t give you a certification…don’t waste your time and money

Don't waste your money. This is a scam! Terrible! I should had read the reviews before wasting $200!

Don't waste your money! You can't use this letter for Air Canada, Delta, Aeromexico and a bunch of others. Because they send you a signed letter they don't do refunds, even if the letter is useful. Even if the therapist approves the refund, they refuse to do so. The "professional" therapist takes like 5 min to review your case and then send you the letter, if she/he can give you mental health advice in 5 min, for sure is not professional and they are just approving ESA Letter for the money. Letter that most likely you won't be able to use for most of the airlines.

BE CAREFUL what you are going to pay for. I need a ESA certificate for my pet. I spent a lot of time on filling the long questionnaire, thinking about I will get a fair assessment by a professional therapist about my mental health. However, my therapist was not professional at all. She just called me and asked me if I have seen a therapist before, I said no, and she said then I’m not eligible. She didn’t give me a full refund because I need to pay for her 30 seconds phone call about asking me a question I answered in the questionnaire. I was supposed to pay for an assessment to determine I’m eligible for ESA or not, I didn’t get it. And her response was not professional at all. Also, the other thing I don’t like is, when we send email to set up a time for phone call, she didn’t respond to my email, and called me on the next day without scheduling. I was not able to talk at that time, and we schedule the next day. She didn’t call. I had to email her again to reschedule. She is just not responsible or professional. But I’m so disappointed with CertaPet and the therapist they found. I now applied in another website and got approved. It’s even cheaper. So do some research before you choose CertaPet, it’s not worth of your time or money.

I felt the therapist I spoke to did not understand my situation. He spoke of doggie day care and me getting a roommate. Not sure what either of those had to do with my dog becoming an emotional support dog. I suggest using another ESA site. There are plenty of others to choose from