CertapetWe coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals.We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Certapet (certapet.com) has 987 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Brock G.
Easy to use. When DOT changed the rules I thought that was the end. Certapet made it easy.
Response from CertapetFeb 4, 2022
We are happy that you had a good experience overall. Please let us know if there is anything else we can do for you.
Nick M.
Certapet is great! I love my annual talks with my therapist and am always up to date on all news regarding Emotional Support animal rules. My dog and I have a great life because of them.
Response from CertapetFeb 22, 2022
Thank you for this amazing feedback. We are glad that you had a positive experience with your therapist and the whole CertaPet team. Please let us know if there is anything else we can do for you.
Tanya
They have helped me in making sure Sophie is with me to help me through everyday life. They are easy to speak with, quick response.
Response from CertapetFeb 22, 2022
We are incredibly grateful that you took the time out to leave us a 5-Star review. We are glad that you had a positive experience with the whole CertaPet team. We’re here for you anytime.
olga G.
I have always had the best experience with customer service. very good communication and treatment of excellence. Thanks certa pet!
Response from CertapetFeb 22, 2022
Thank you so much for sharing your experience with us. We are glad we were able to help you feel comfortable and valued. Please let us know if there is anything else we can do for you. We’re here for you anytime.
Joyce
Amazingly quick and helpful service. They are always putting out updates to keep you informed on the new regulations, will send helpful reminders. Their network system is great and I am in contact with a great therapist that fits my schedule. Certapet cares and makes it easy and clear for you to have all access to your pet. My continued 3 years as a customer is a testament to their efficiency. Don't hesitate to sign up with them! I have no regrets whatsoever.
Response from CertapetFeb 22, 2022
Thank you for this amazing feedback. We are glad that you had a positive experience with your therapist and the whole CertaPet team. Please let us know if there is anything else we can do for you.
Hannah
My experience with Certa Pet has always been a good one! When it comes to refilling my ESA application each year, Certa Pet not only makes it a breeze, but makes me feel safe, knowing I have someone to help in an instant if something were to happen to me or my fur baby!
Response from CertapetFeb 22, 2022
Thank you for sharing your story and your experience. We are happy to know that everything went well your consultation. Please let us know if there is anything else we can do for you.
Lin A.
I received a PSA letter to travel w my dog 🐕🦺. Talked to a knowledgeable, professional LCSW, who was concerned that I understood the who process. Also, they emailed me the letter immediately, I did not have to go into the portal and search. I just asked for email copy. Very accommodating. 5⭐
Response from CertapetFeb 1, 2022
Thank you for this amazing feedback. We are glad that you had a positive experience with your therapist and the whole CertaPet team. Please let us know if there is anything else we can do for you.
Hannah S.
Certapet is just what I was I need. I live in an apartment so there are rules about what kind of dog you can have and the size. I wanted to make sure that I got a dog that is truly going to help me. I am so thankful that I can have an ESA dog that works perfectly for me.
Response from CertapetFeb 1, 2022
Thank you for sharing your story and your experience. We are happy to know that everything went well your consultation. Please let us know if there is anything else we can do for you.
