CertapetWe coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals.We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Certapet (certapet.com) has 987 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Skylar R.
Extremely easy process, especially if you have supporting documents for mental illnesses! The therapist assigned to me was great and so easy to talk to. Would highly recommend to anyone and will definitely be using certapet every year to renew.
Response from CertapetJun 22, 2026
Thank you for the wonderful feedback! We're glad the process was smooth and that your therapist made you feel comfortable. We look forward to being here for your renewal every year!
Lisa W.
The therapist that assisted me was Deborah and she was such a blessing! She was so easy to talk to and made me feel very comfortable. She offered resources for me and made me feel hopeful. I truly believe we were meant to cross paths. The entire process was easy from start to finish and I would highly recommend it!
Response from CertapetMay 19, 2026
What a beautiful review — thank you so much for sharing! We're so glad you felt comfortable, supported, and hopeful throughout the process. We'll make sure your kind words are passed along — she will be truly touched! We're honored to have been part of your journey. 🐾❤️
Jacob O.
Super easy super communicative the entire step of the way. Dr. Brown is incredible.
Response from CertapetMay 19, 2026
Thank you so much! We're thrilled the process was smooth and that you felt supported every step of the way. We'll make sure your kind words are passed along!
Franceska C.
She was very nice to talk to. The session felt comfortable
Response from CertapetMay 19, 2026
Thank you so much! We're so glad the session felt comfortable and easy. That's exactly the experience we want for everyone!
MaKayla L.
Super helpful quick and easy to work with would highly recommend
Response from CertapetMay 5, 2026
Thank you so much! Quick, easy, and helpful is exactly what we aim for. We truly appreciate the recommendation! 🐾❤️
Krystn G.
Very thorough and trustworthy process. Case manager was very knowledgeable of the law.
Response from CertapetMay 5, 2026
Thank you for the kind feedback! We're glad the process felt thorough and trustworthy, and that our case manager was able to provide the knowledge and guidance you needed. We look forward to serving you again!
Angeline M.
Grateful for the help
Response from CertapetMay 5, 2026
And we're grateful for you! Thank you for trusting us. 🐾❤️
Michelle Tatis M.
Traci has been my therapist for 7 years now, I’m truly happy with her assistance
Response from CertapetApr 20, 2026
Seven years — that says it all! We're so glad you've had such a wonderful and lasting experience. We'll make sure she hears this! 🐾❤️
