CertapetWe coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals.We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Certapet (certapet.com) has 987 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Jacqueline Z.
Traci was so nice. I have spoken to her in the past, when I renewed emotional support dog. She offered her assistance, if I needed to talk with someone at a later date. She was great.
Response from CertapetMar 1, 2022
Thank you for this amazing feedback. We will share this review with your therapist. Please let us know if you have further concerns or questions.
Sasha H.
11/10 recommend to anyone who, like me or many other cases didn't have health insurance and needed a note. CertaPet is the most legit company I have come across because I have been scammed in the past, so I was super skeptical but once I saw they have a number you can call where REAL people actually answer and assist you. I knew I could trust them. The whole process is super professional and thorough, they really go above and beyond in making sure you have everything you need and know about your service or emotional support animal. Plus, the Psychiatrist I spoke with was so nice and caring. Definitely the best out there for sure.
Response from CertapetFeb 22, 2022
Thank you so much for recommending us. We are glad that you had a positive experience with your therapist and the whole CertaPet team. Please let us know if there is anything else we can do for you.
Billy
I first went with another ESA service who took my $159 plus $49 for expedited service, had me answer some questions, and immediately sent me a generic ESA letter on an amateur looking letterhead. When I checked out the therapist who claimed to have a professional relationship as well as personal knowledge of me, I found that her office address was a UPS store. There was no personal contact, just boom....a letter was emailed to me. This was not at all satisfactory to me and I knew the HOA I was presenting it to would clearly see through this. I then turned to CertaPet who was professional from the start. I completed their much more extensive questionnaire and soon I was contacted by a real therapist, with a real practice, to sign a consent form. Once that was completed, the next email was to set up an appointment to speak. The appointment was about 20-30 minutes long, and this wonderful therapist went into great detail about my case. I can honestly say that when we were done, she had the information needed to make her recommendation. CertaPet is a legitimate source with integrity and honesty and I would recommend them to anyone seeking their services.
Response from CertapetFeb 16, 2022
Thank you for sharing your story and your experience. We are happy to know that everything went well your consultation. Please let us know if there is anything else we can do for you.
julie H.
I love Certapet. They understand my needs. I trust them and am so happy they are here to assist with my emotional support dog. Thank you Certapet and Haley!
Response from CertapetFeb 16, 2022
Thank you for this amazing feedback. We will share this review with your therapist. Please let us know if there is anything else we can do for you.
Kelly Lynn W.
Wonderful service, I received everything I came here for! Thank you so much!
Response from CertapetFeb 16, 2022
Thank you for this amazing feedback. We are glad that you had a positive experience with us. We are here to help.
Rachel
My assigned therapist was absolutely wonderful. Certapet has saved me so much time & money. I don't know what I would've done if I had to get rid of my beloved dog. Thank you all from the bottom of my heart!
Response from CertapetFeb 16, 2022
Thank you for this review. We are glad that you had a positive experience with your therapist and the whole CertaPet team. Please let us know if there is anything else we can do for you.
Elicia L M.
I ABSOLUTELY LOVE THIS SERVICE! ESPECIALLY WITH EVERCHANGING LAWS THE WEEKLY EMAILS ARE WONDERFUL! I WOULD DEFINITELY RECOMMEND!
Response from CertapetFeb 16, 2022
Thank you so much for recommending us. We are glad that you had a positive experience with the whole CertaPet team. Please let us know if there is anything else we can do for you.
Steve
Absolutely the best.
Response from CertapetFeb 10, 2022
Thank you for rating us! We are happy to know that everything went well your consultation. Please let us know if there is anything else we can do for you.
