CertapetWe coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals.We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Certapet (certapet.com) has 987 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Valued U.
easy to complete the paperwork, no hassle and fast turnaround to be connected with a clinician.
Response from CertapetOct 5, 2026
Thank you so much! We're glad the paperwork was easy to complete and that you were connected with a clinician quickly and without any hassle.
Martindale M.
I had a very positive experience with CertaPet while obtaining an ESA letter for my Akita. Haley Neidich, LCSW, CTHM, was extremely understanding, thoughtful, and professional. She took the time to listen and made me feel comfortable throughout the process. Everything was handled clearly and respectfully. I truly appreciate Haley’s compassion and would highly recommend CertaPet to anyone seeking professional assistance with an emotional support animal.
Response from CertapetOct 5, 2026
Thank you so much for sharing this! We're so glad Haley made you feel comfortable and listened to, and that everything was handled clearly and respectfully for you and your Akita. We'll be sure to pass along your kind words to her. Thank you for recommending CertaPet!
Dee C.
This was an easy process and totally legal. The therapist knows the laws regarding a ESA letter and is very helpful.
Response from CertapetOct 5, 2026
Thank you so much! We're glad the process was easy and that our therapist's knowledge of ESA laws made you feel confident and well supported. We'll be sure to pass along your kind words!
Giovannella Millan Torres N.
Thanks for help me
Response from CertapetOct 5, 2026
Of course! We're so glad we could help. Thank you for choosing CertaPet, and if you ever need anything else, our team is always here for you!
Paul P.
Very friendly and knowledgeable therapist. Nice to talk to and took her time listening and understanding my needs.
Response from CertapetJul 21, 2026
Thank you so much! We're glad our therapist took the time to really listen and understand your needs, and that the conversation felt warm and easy.
robert P.
The process was quick and simple! From start to finish it roughly took 3 days. The therapist that reached out to me, Haley, was extremely professional, helpful and friendly. I applied for an ESA letter, and what that covered was explained to me in full. Definitely would not hesitate to use Certapet again! Thank you very much
Response from CertapetJul 13, 2026
Thank you so much for sharing this! We're so glad the process was quick and simple, and that Haley made everything clear and easy to understand along the way. We'll be sure to pass along your kind words to her. Thanks for trusting CertaPet — we'd love to help you again anytime!
Roamin Mack K.
An absolutely excellent service. Very helpful and well informed. Guided me to understanding. Very trustworthy and clear with the process. I will absolutely be recommending Certapet to my friends and family who find themselves in need. Thank you Certapet for bringing clarity and help when it is needed!
Response from CertapetJul 8, 2026
Thank you so much for this thoughtful review! We're so glad we could guide you through the process with clarity and help you feel confident along the way. Recommendations from clients like you mean the world to us — thank you for trusting CertaPet, and we're always here if your friends or family need us too!
JPRU
Amazing all around
Response from CertapetJun 25, 2026
Thank you so much! We're thrilled to hear that!
