CertapetReviews of certapet.com

I answered all the questions and purchased an ESA letter. They were prompt and a therapist contacted me and I set up an appointment, but something came up and I didn't have enough money for my rent, so I had to ask for a refund and I planned to try to get my letter next month. I've gone through the same process and it wasn't until a few business days after, I asked about five times when I'd be assigned a therapist that they answered me and then finally assigned one to me. I was told they'd contact me within 48 hours but they never did and now it's the weekend and I'm left to wonder how long it will be before they'll get back with me.

I first tried using Certapet because in their "Pre-Examination" they ask "What kind of animal do you have?" with the three choices cat, dog, and other. When I saw other I thought, "nice! I can certify my ferret with no issues!" This is not the case. CERTAPET DOES NOT OFFER ESA LETTERS FOR ANY ANIMALS OTHER THAN CATS, DOGS AND RABBITS! The website has NOTHING about these limits and expects you to pay $150 just to find out! As soon as I brought up a refund to customer service they stopped replying and just sent the refund. I got my money back, thankfully! But I felt baited by their question and felt like my time was wasted. I hope that if anyone else is wondering if Certapet will verify their out of norm pet, the answer is NO unless it is a rabbit.

My letter wasn’t accepted. I wouldn’t recommend using this service. Go to your doctor. That’s free and legit. Only giving two stars because my therapist was extremely thorough and helpful. Also customer service did fairly well at addressing my concerns. However, this is not a legit way to get an emotional support animal and you will be rejected by your landlord.

I was only able to get one of my dogs certified which is making it difficult to find a place to live.

Ordered the Vest & ID card in November and still havent received it. Had to write them 5 times, each time the submit a request to have it re-send. They dont allow you get your money back either....

Waste of time and $. Provided a letter to my landlord who turned around and asked for a form to be completed by provider, asking personal information, that provider will charge extra to answer. Should have listened to those who said this is a scam

I believe that Certa Pet is a SCAM. I was led in by the promise of a reasonable price etc. I spoke with the counselor, made myself completely vulnerable, was then forwarded a link to continue. In that link, I would have to pay an additional $279.00 for an ESA letter. I believe that for people who want and ESA letter just to have their pet at a "No Pets Allowed" residence, this will work. But for people who need an ESA for the purpose of aiding them to get through their day to day activities, it will not work. These letters are ONLY for keeping a pet in your residence. although you may be attached to the one pet you want to keep as an ESA, also the LAW clearly states that the ESA letter will not cover any specific pet. That means that you may still be required to give up that specific pet, for another, more acceptable pet... Nothing more! Do Your Homework, Ask Questions!