Tony
Terrible support, always blame the customer
I had ordered a subscription for an adult website. It was done through SEPA bank account and CentroBill. I later received an email from them that apparently my bank "charged back" this payment, which has NEVER happened to me to ANY other online payment or subscription. My initial thought process is ok, no problem, I will pay what is due. I read their email and it also asks for extra fees due to chargeback (Basically doubling the initial asking price). I was paying for a. 14.99E subscription and got charged 29.40E for the "trouble". I think ok, not cool, because it wasn't my fault but whatever, I pay them. After the 1 month subscription ended, I had trouble renewing it, saying my payment method was declined. I reach out to CentroBill's support and they claim I STILL owed them money and threatening me with lawsuits. I have all emails and screenshots as proof if needed. I explain to them the situation and show them proof of payment on my end (full transfer receipt from my bank to their specified bank account) - paid IN FULL, including the extra chargeback surcharge. Their reply was to keep saying they didn't receive anything and try again. I reached out to my bank, confirm the transfer had been indeed made, I reached back, same answer, once again, threats of lawsuits. I reach out to the adult website support trying to reach a resolution, they send me back to CentroBill. At this point, I am running out of patience, understanding and feel sick and tired of being accused of not paying, being demanded MORE money and being threatened constantly with lawsuits. Your company is predatory, untruthful, doesn't give a damn about their customers.



