Centric Fiber Reviews | Read Customer Reviews of centricfiber.com

Centric Fiber Reviews | Read Customer Reviews of centricfiber.com

Centric Fiber reviews

Showing 85 reviews with 1 star · Clear filters

Derrick H.
Dec 2, 2024
Service is horrible
Service is horrible, constantly going out in my area. Would NOT recommend
Response from Centric FiberDec 3, 2024
Thank you for sharing your feedback. We’re sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high-quality service, and we’re dedicated to making it right. Please give us a call at 877-342-7270 and reference your review, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
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Ashton B.
Dec 2, 2024
Have had centric fiber for two years…
Have had centric fiber for two years now and it seems like once or twice a week my internet goes out and I need it for work. When I reach out to inform they are super nice customer service wise but I don’t have any other options out here where I live and the service is inconsistent. The communication on their behalf isn’t very good as not every one gets a courtesy email or text message letting them know that service is being interrupted. Thankfully, I live a community that can inform me when everyone else is having issues, but having a smart home really interferes with everything because it all relies on the Wi-Fi.
Response from Centric FiberDec 3, 2024
Thank you for sharing your feedback. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.
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JulesG
Dec 2, 2024
Internet outages
We experience a lot of outages. I work from home and depend on the internet.
Response from Centric FiberDec 3, 2024
Thank you for sharing your feedback. We’re sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high-quality service, and we’re dedicated to making it right. Please give us a call at 877-342-7270 and reference your review, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
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TxLRM
Nov 27, 2024
Centric Fiber is a NO!
Centric Fiber is unreliable - there are way too many outages to consider them functional. On Monday, 11/18, it was out all day. I work from home, and this completely put me out. Today, 11/26, I woke up to no internet. I checked, and noted an email that said the overnight maintenance completed amd service was restored. Not true. I called them to report it, and the robot confirmed an outage. I got a follow-up text saying "degraded service." There is NO service, and I don't know when this will be fixed. I made a final call before posting g this, and they had me on a long hold. What is one to do??? I just want to get service to go about my day.
Response from Centric FiberDec 2, 2024
Thank you for sharing your feedback. We’re sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high-quality service, and we’re dedicated to making it right. Please give us a call at 877-342-7270 and reference your review, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
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Team H.
Nov 27, 2024
Terrible Service
I’ve recently move in a community that only offers Centric Fiber. It’s been more than 3 months now, and service is still terrible. The tech support reps are nice but the service is terrible. The outages are at least once a week, and service is extremely slow every evening. In most cases the outages can last more than 24 hours, I work from home and it’s a huge inconvenience. I understand they may work on it, but at the very least provide a credit or discount for unused service. Also, if you lose internet after 10pm your screwed until 8am when the office reopens.
Response from Centric FiberDec 2, 2024
Thank you for sharing your feedback. We’re sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high-quality service, and we’re dedicated to making it right. Please give us a call at 877-342-7270 and reference your review, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
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chuy J.
Nov 25, 2024
This is the worst company I have ever…
This is the worst company I have ever deal with too many outages I understand stuff happens, but with this company happens every week of the month and they take a day and a half to fix it people from business from their home. People work from home so far this company is the worst and it really sucks.
Response from Centric FiberNov 27, 2024
Thank you for sharing your feedback. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.
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Caleb W.
Nov 12, 2024
For the last few months
For the last few months, The WiFi goes out 2-3 time per week for a few hours. Big sky estates ponder Texas. It is a reoccurring issue that never gets resolved
Response from Centric FiberNov 12, 2024
Thank you for sharing your feedback. We're sorry to hear that you had a poor experience with Centric Fiber, and we want to make things right. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.
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Emily S.
Nov 7, 2024
Took 2 weeks after we moved in for…
Took 2 weeks after we moved in for internet to be live. Waited around with no real answers from anyone and awful customer support from Logan. Mentioned many times that they would get back to me and never did. Raul our installer was the only one who was actually helpful!
Response from Centric FiberNov 7, 2024
Thank you for sharing your feedback. We're sorry to hear that you had a poor experience with Centric Fiber, and we want to make things right. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.
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