Centric Fiber Reviews | Read Customer Reviews of centricfiber.com

Centric Fiber Reviews | Read Customer Reviews of centricfiber.com

Centric Fiber reviews

Showing 85 reviews with 1 star · Clear filters

javier.ddomgmail.com
Dec 18, 2024
I haven’t gone a single month without…
Update on 9Feb2025 - January was the first month without an outage, and then basically had an all day outage on the 8th of Feb. Customer service completely unreachable, and now that I'm trying to call and get credit for the day I was without service, their VM inbox is full yet again. How the hell an ISP has a full voicemail is beyond me. You should have an infinite amount of storage for things like that. I would avoid doing business with this company unless you like paying for something you don't receive 15 Dec 2024 - I haven’t gone a single month without an outage. I always have to call in to get my credit because they don’t respond to emails, and now their customer service mailbox is somehow full despite being a corporation. I’m sure it’s full because enough people have been without service this entire day that they’re wondering what exactly it i they’re paying for. Time for me to go back to spectrum because at least I know I’ll get an automatic credit after four hours.
Response from Centric FiberDec 18, 2024
Thank you for sharing your feedback. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.
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Buttmcstuff
Dec 18, 2024
Every few days internet is out
Every few days internet is out. No one ever answers the phone and no one ever responds to emails. Keeps you in the dark on outages and won’t resolve anything. Awful service all around.
Response from Centric FiberDec 19, 2024
Thank you for sharing your feedback. We’re sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high-quality service, and we’re dedicated to making it right. Please give us a call at 877-342-7270 and reference your review, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
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Jacob G.
Dec 6, 2024
Do NOT use Centric Fiber
Do NOT use Centric Fiber. Service is not reliable. Customer service doesn't answer their phones. You can select to receive a callback but you will not receive one. Service goes out every/every other month. Speeds never close to purchased amount.
Response from Centric FiberDec 9, 2024
Thank you for sharing your feedback. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.
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Grace S.
Dec 6, 2024
Horrible Horrible service
Horrible Horrible service! We have an outage at least once a week for hours! I work from home 3 out of 5 days a week and if I didn't have Hotspot from tmobile I wouldn't be able to earn a living!! Also our streaming of simple apps sucks! It's pixilated. It's the only thing offered in my new home community but will switch back to spectrum as soon as I can!!!!!
Response from Centric FiberDec 9, 2024
Thank you for sharing your feedback. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.
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Jose C.
Dec 3, 2024
WORST INTERNET SERVICE ‼️
WORST INTERNET SERVICE ‼️ Please save your time and don’t bother getting it. After 12am service will go out everyday.
Response from Centric FiberDec 3, 2024
Thank you for sharing your feedback. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.
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Savannah S.
Dec 3, 2024
RUN AWAY!!!!
DO NOT WORK WITH THEM! worst internet service i have ever had. not only are they expensive compared to other providers, they are incredibly unreliable. we've had them for 18 months and the service goes out unexpectedly 1-2 times a month for anywhere between 5-24 hours at a time. they also have "scheduled outages" around twice a week and we aren't notified until day of. they never give an estimated fix time and every time I have called to report an outage, they claim to be unaware of it. all of the service interruptions I have experienced with them has also impacted our entire neighborhood (around 500 homes). RUN AWAY!!!!
Response from Centric FiberDec 3, 2024
Thank you for sharing your feedback. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.
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Jane
Dec 2, 2024
Centric is a hard NO
We have never had a more unreliable internet service. Been using them for more than 2 years, and the Internet goes out at least 2-3 times per week and is down for hours at a time. When the outage is reported, there is never an ETA available. The customer service people are nice, but I’d prefer to have the service that I pay for (never mind the price recently went up $5/month recently) rather than wasting my time that I should be working talking to Centric customer service. If there were other options available to me, I’d switch without batting an eye!
Response from Centric FiberDec 3, 2024
Thank you for sharing your feedback. We’re sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high-quality service, and we’re dedicated to making it right. Please give us a call at 877-342-7270 and reference your review, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
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Adrianna Hughes - P.
Dec 2, 2024
Unreliable Service
Centric’s service is incredibly unreliable. I work from home, and the constant outages have disrupted my work multiple times, forcing me to cancel and reschedule important meetings. The internet frequently goes out at random times, including during video calls, leaving me offline for hours. These outages don’t happen occasionally—they occur nearly every other week. It’s frustrating that despite this poor service, Centric still expects full payment. My work schedule and productivity suffer due to their lack of reliability, and it’s unacceptable. I wouldn’t recommend their service to anyone who depends on stable internet for work.
Response from Centric FiberDec 3, 2024
Thank you for sharing your feedback. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.
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