Centric Fiber Reviews | Read Customer Reviews of centricfiber.com

Centric Fiber Reviews | Read Customer Reviews of centricfiber.com

Centric Fiber reviews

Showing 85 reviews with 1 star · Clear filters

Cary M.
Jan 28, 2025
Terrible speed and worst customer…
Terrible speed and worst customer service. Erik was quick to take our credit card info and no help with the lack of speed even calling the same day of connection. Now he simply refers us to the 800 number.
Response from Centric FiberJan 28, 2025
Thank you for sharing your feedback. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.
Report
Michelle B.
Jan 19, 2025
Outages!
Constant persistent outages since switching to them. In one week we experienced 2-3 outages that lasted half the day. Once it goes out, most likely that’s the rest of the day. They don’t call back people like they claim. The worst I’ve seen from an internet provider.
Response from Centric FiberJan 21, 2025
Thank you for sharing your feedback. We’re sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high-quality service, and we’re dedicated to making it right. Please give us a call at 877-342-7270 and reference your review, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
Report
McKenzie G.
Dec 31, 2024
I wish I could give no stars
I wish I could give no stars. I have had this for a year now. Since I got it, I have had someone at my house almost monthly to fix something. The internet crashes every 1-2 hours for about 5 minutes. Then after a year of back and forth with them waiting for it to be fixed, I was charged $10 more a month. Terrible service all around.
Response from Centric FiberJan 2, 2025
Thank you for sharing your feedback. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.
Report
Judy V.
Dec 31, 2024
I have had Centric internet service…
I have had Centric internet service since Aug. 2024 and have nothing but problems with it. They continually change my IP address and it messes up my TV streaming and I am continually calling my streaming service having to reset my home location. In the last tree weeks it is a daily occurrence. It then flashes off and on for 5 to 15 min. Before it will load anything. I have been a pest for my streaming company. Have contacted Centric to be told when they change the IP address it is not even close to our home area but they are working on it. In the meantime they still charge me full price for their service. I have cancelled and went with another provider. On cancelling, they charged my credit card on the 20th of Dec. and I cancelled on Dec. 31 to be told that my internet will still work until Jan. 20th because they don’t want to give a refund. This is crap when you are no longer using their service and the service has been horrible to deal with for the past three weeks and not real good since starting with their service. Judy Vaughn
Response from Centric FiberJan 2, 2025
Thank you for sharing your feedback. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.
Report
Fabian B.
Dec 31, 2024
Constant outages
The internet constantly goes out. I'll have to reboot the router/modem multiple times almost every day lately. Try getting ahold of Centric Fiber customer service, and you'll get sent to voicemail. I work in tech, so I can sympathize with the idea that there are many struggles that come with being an internet service provider. I just really hope Centric gets their act together soon, else I'm going to switch providers. As of now, cannot recommend.
Response from Centric FiberJan 2, 2025
Thank you for sharing your feedback. We’re sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high-quality service, and we’re dedicated to making it right. Please give us a call at 877-342-7270 and reference your review, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
Report
Chad C.
Dec 26, 2024
Poorly Managed Company
I've been waiting a week since my initial installation to get internet service with centric. There has been no communication from the company trying to resolve the issue and I've had to call multiple times and multiple different people to basically beg them to do their job. Terrible customer service
Response from Centric FiberJan 2, 2025
Thank you for sharing your feedback. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.
Report
Chris N.
Dec 21, 2024
5th day still no service
5th day still no service, so frustrated
Response from Centric FiberJan 2, 2025
Thank you for sharing your feedback. We’re sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high-quality service, and we’re dedicated to making it right. Please give us a call at 877-342-7270 and reference your review, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
Report
Monique K.
Dec 18, 2024
Yesterday there was an outage in…
Yesterday there was an outage in Southside San Antonio that lasted over 12 hours! Now today, another outage 7 hours and counting! People have to work, need camera access as it is Holiday season! This is just completely unacceptable! I’ve been with you guys since 2021 and I’ve never had these issues! It’s the holidays! Please do better! It’s not even raining! Ugh!
Response from Centric FiberDec 18, 2024
Thank you for sharing your feedback. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.
Report