Centric Fiber Reviews | Read Customer Reviews of centricfiber.com

Centric Fiber Reviews | Read Customer Reviews of centricfiber.com

Centric Fiber reviews

Showing 85 reviews with 1 star · Clear filters

John
Jun 13, 2025
If I could leave them a -10 review
If I could leave them a -10 review, I would. They have the worst customer service and Internet ever. I would not recommend this company to anybody!
Response from Centric FiberJun 16, 2025
John, we’re sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high-quality service, and we’re dedicated to making it right. Please give us a call at 877-342-7270 and reference your review, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
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Devon P.
May 22, 2025
Constant outages
Constant outages. Almost everyday it will disconnect for a few minutes then comes back up, multiple times a day. Now it disconnects every 5-10mins for 30 seconds and reconnects. NOT RELIABLE AT ALL
Response from Centric FiberMay 28, 2025
Devon, we’re sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high-quality service, and we’re dedicated to making it right. Please give us a call at 877-342-7270 and reference your review, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
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Tania W.
May 18, 2025
In the past 2 or 3 days
In the past 2 or 3 days, I know my service has been out at least 10 times. I'm in a new community and we have no other options. This is ridiculous. No one has offered any credits to my account for my inconvenience that I'm aware of. You've got to do better!!!!
Response from Centric FiberMay 18, 2025
Thank you for sharing your feedback. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.
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Sophia A.
May 8, 2025
Frequent outages and take forever to…
Frequent outages and take forever to respond. We work from home and need reliable internet for work, this company has been very disappointing.
Response from Centric FiberMay 18, 2025
Thank you for sharing your feedback. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.
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CHRIS G.
May 6, 2025
Terrible service
Terrible service. We have outages multiple times a month lasting for hours sometimes. It could be rainy or sunny, it doesn't matter, service just drops. I have been a customer for almost 2 years now. I am in a newer subdivision. Outages were rare when we first moved in. The more homes that are built, the more consistent the outages have become. Unfortunately, they are the only provider out there at the moment. UPGRADE YOUR SYSTEM TO HANDLE THE LOAD!
Response from Centric FiberMay 7, 2025
Thank you for sharing your feedback. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.
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Kenosha M.
Apr 22, 2025
This is the worse service I ever had
This is the worse service I ever had. Not reliable, customer service is terrible! They do not communicate. They will tell you one thing but do another. One of their technicians came out to check my internet service to see if everything was good, unfortunately, he arrived and didn’t have ANY knowledge on the service or what to do.They will try to convince you to buy their extenders to get better service on top of paying a monthly bill. Stay AWAY FROM THIS COMPANY!!!!
Response from Centric FiberApr 24, 2025
Thank you for sharing your feedback. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.
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Phil S.
Apr 14, 2025
Hot Garbage
Between 1 and 3 outages of an hour or more EVERY WEEK since we moved in to a Centric only community 3 months ago. I'm really getting angry about this, to the point of researching my legal options.
Response from Centric FiberApr 15, 2025
Thank you for sharing your feedback. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.
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Randy
Apr 11, 2025
STAY AWAY!!!!
One of the worst internet companies. They have outages here in Texas every other day and all the maintenance they do doesn't help. I been without internet for 4 hours now and they didn't even know there was a outage until I called. Their technical phone line always rings goes to voice mail that says the agent is helping another customer. If you leave a voice message no one ever respond back. I'm going back to my old internet company which was way better. I would avoid these guys.
Response from Centric FiberApr 14, 2025
Thank you for sharing your feedback. We’re sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high-quality service, and we’re dedicated to making it right. Please give us a call at 877-342-7270 and reference your review, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
Report