Centric Fiber Reviews | Read Customer Reviews of centricfiber.com

Centric Fiber Reviews | Read Customer Reviews of centricfiber.com

Centric Fiber reviews

Showing 85 reviews with 1 star · Clear filters

Ahmet T.
Nov 8, 2025
Unexpected charges and no real support
I signed up because they promised the first three months for $1 and said there would be no extra charges. But I was still charged $80. Before the service started, they were calling and texting me every day. After the charge happened, no one responded. There is no support on weekends, and it is very hard to reach anyone once the account is created. This experience was very disappointing.
Response from Centric FiberNov 12, 2025
Ahmet, we’re sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high-quality service, and we’re dedicated to making it right. Please expect a call from our Customer Service team, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
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Carl S.
Oct 17, 2025
The internet never worked and after…
The internet never worked and after that experience, I decided to stay with the internet service I have!
Response from Centric FiberNov 5, 2025
Carl, we’re sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high-quality service, and we’re dedicated to making it right. Please expect a call from our Customer Service team, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
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Laura I.
Oct 17, 2025
Horrible connection always doing…
Horrible connection always doing maintenance. Forced to have this garbage company Supply my internet due to rental package.
Response from Centric FiberNov 5, 2025
Laura, we’re sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high-quality service, and we’re dedicated to making it right. Please expect a call from our Customer Service team, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
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Javier G.
Oct 3, 2025
STAY AWAY FROM CENTRIC FIBER!!
STAY AWAY FROM CENTRIC FIBER!!! They have outages about once a week and they are very difficult to get a hold of….its as if they don’t want to hear from you but they sure do want your money. I’ve had them for 2 years in Texas and they are by far the worst internet company I’ve ever dealt with. If you want spotty internet then go with Centric. They are the worst.
Response from Centric FiberOct 6, 2025
Javier, we’re sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high-quality service, and we’re dedicated to making it right. Please expect a call from our Customer Service team, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
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Sj L.
Aug 3, 2025
As soon as you purchase a plan with…
As soon as you purchase a plan with Ryan, he doesn't reply or answer calls to help. He asks for you to give him good reviews and once you do, he stops helping completely.
Response from Centric FiberAug 6, 2025
Sj, we’re sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high-quality service, and we’re dedicated to making it right. Please give us a call at 877-342-7270 and reference your review, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
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COOL C.
Jun 28, 2025
Great internet when it works but it's no good when you have horrible customer service
Any reviews that are on here are fictitious if they were written from 6/26/25 to 6/28/25 the company didn't even have internet in certain places those days. They claim to be restructuring 😂😂.Their problem is they're arrogant in a sense where they don't realize they are starting up. I'v . had them for a year and it's been the most rockiest relationship I've ever had with any company. Note to management in Houston you need to check the people that your hiring they are a reflection of your brand. They don't care, because if they did they would put your customers first. I would never recommend them TO ANYONE AGAIN
Response from Centric FiberJun 30, 2025
We’re sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high-quality service, and we’re dedicated to making it right. Please give us a call at 877-342-7270 and reference your review, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
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Jim
Jun 20, 2025
Internet speed 150 back and forth to 350
Internet speed 150 to 350 using 2 different speed tests. I don't have a VPN when testing.Before when this happened I'd call the Florida office and they would tell me that their system said I was receiving 1 GB. Now today I called and can't get through to anyone. Sat on hold for 20 minutes. Mine's not as bad as the others that are experiencing complete outages. Evidently they're is no service any longer. I'll be switching my service to another company.
Response from Centric FiberJun 24, 2025
Jim, we’re sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high-quality service, and we’re dedicated to making it right. Please give us a call at 877-342-7270 and reference your review, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
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garrick
Jun 17, 2025
Well I bought my house 3 weeks ago and…
Well I bought my house 3 weeks ago and saw fiber on the side of my house and the company name so I called to set it up the person I spoke with ask me what day I wanted to set set it I told Wednesday at 8 so she said ok then I waited til Wednesday and found an email that they sent me that it was schedule for Saturday by their dispatcher so emailed her and told her I couldn’t do Saturday but I scheduled this for a Wednesday since I took it off work we were making back and fourth and she stated and explained to me how the the customer service will give you a time and date but it actually a different day due to dispatcher were the one who schedules this appointment I was irritated by now so I rescheduled it to next week waited my time now I’m having issues with their upload very inconsistent I have a 1 gig download are fine upload was 147 so when I called to schedule a tech to come again I scheduled it for a morning call got an email stating it would be after 5 this company seems doesn’t care how valuable their customer time but they want to go by their time I think I might be canceling their service and go with another company if I had to do a survey I would’ve gave them no star
Response from Centric FiberJun 17, 2025
Garrick, we’re sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high-quality service, and we’re dedicated to making it right. Please give us a call at 877-342-7270 and reference your review, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
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