Centric Fiber Reviews | Read Customer Reviews of centricfiber.com

Centric Fiber Reviews | Read Customer Reviews of centricfiber.com

Centric Fiber reviews

Showing 85 reviews with 1 star · Clear filters

Jah F.
Apr 23, 2026
Horrible Service
Horrible Service: Been with them since March 5th. Service has been down twice and it’s April 22. Once for 3 days and this time we’re going on 2 days. I’ve sent multiple emails and called multiple times. No response. Service Hours says 9am-11pm. However, no one has called me back after leaving 3 voicemails with my contact information. I have sent 6 emails today alone and still has responded. Not even an automated response. However, I notice that the payment was processed. So, at least I know they’re still in business. The service is just subpar.
Response from Centric FiberApr 23, 2026
Jah, we're sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high quality service, and we're dedicated to making it right. Please contact our customer service team, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
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Adam
Mar 14, 2026
Adding to the 1 star reviews
Adding to the 1 star reviews We started service 2 weeks ago and still aren't connected.. no welcome onboarding and they're not taking calls on weekends? Centric Fiber sucks!!!
Response from Centric FiberMar 16, 2026
Adam, we're sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high quality service, and we're dedicated to making it right. Please contact our customer service team, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
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Samantha S.
Jan 15, 2026
LIES
I chose this service partly because of the advertised $200 gift card promotion. After starting service, I never received it. I’ve reached out several times by phone and email and have not received any clear answers or resolution—just repeated statements that it’s being looked into. Communication and follow-through have been extremely lacking.
Response from Centric FiberJan 27, 2026
Samantha, we're sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high quality service, and we're dedicated to making it right. Please contact our customer service team, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
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Grace
Jan 1, 2026
I can’t get the TV to work on my…
I can’t get the TV to work on my television. It kept saying the Centric TV app will be down loaded soon. Nothing happened. I tried in my phone and the app opened and asked my username. I used the username from the email but it says wrong credentials
Response from Centric FiberJan 12, 2026
Grace, we’re sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high-quality service, and we’re dedicated to making it right. Please contact our Customer Service team, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
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Steve
Dec 17, 2025
Just pray you never need customer service
I had a pretty solid connection for 6 months in Florida. I do cloud backups nightly so gigabit uploads was nice. However, customer service is ABYSMAL. I had a minor issue with the Calix gateway about 2 months in, which I contacted them several times via email to fix, but didn't get a reply back. Forget using their CONTACT US online web form. It gives NO email reply back as proof that you submitted anything. Then when I moved, I called them, recording the call, to have my service cancelled which they agreed to do. After they charged me again, I sent 2 emails a few weeks apart. No surprise, no one contacted me back. Now I have to go through my credit card company to fix Centric's very poor customer service.
Response from Centric FiberJan 12, 2026
Steve, we’re sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high-quality service, and we’re dedicated to making it right. Please us by phone at 877-342-7270, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
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Joshua E.
Nov 20, 2025
Absolutely TRASH Internet Service
Absolutely TRASH Internet Service, Zero customer service support, not a big enough company to be staffed enough to answer phones or return calls. Sending customers WIFI Hotspots that are registered to other accounts is Bullshit. Just started service with this company and already unsatisfied, going to be switching either back to Spectrum or go to AT&T. The App is absolutely garbage as well as the scan QR function cannot auto-zoom on a tiny ass QR code that is printed on products. Product Model numbers printed on hardware installed to New Home construction is not an option in your system. Just signed up on the 18 & think this whole experience is Absolute TRASH.
Response from Centric FiberDec 1, 2025
Joshua, we’re sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high-quality service, and we’re dedicated to making it right. Please expect a call from our Customer Service team, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
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Kristy G.
Nov 19, 2025
I’ve had better
I only use Centric fiber because that is the only option in my area. The website is not user friendly, unable to make simple changes to payment methods. Internet is slow with frequent outages.
Response from Centric FiberDec 1, 2025
Kristy, we’re sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high-quality service, and we’re dedicated to making it right. Please expect a call from our Customer Service team, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
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Jorden
Nov 10, 2025
Bad Service
I have never had more issues with my internet then the 6 months i have been with Centric Fiber. We have experienced consist network outages and nothing has been done by Centric to fix it. If I was able to pick another ISP I would.
Response from Centric FiberNov 12, 2025
Jorden, we’re sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high-quality service, and we’re dedicated to making it right. Please expect a call from our Customer Service team, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
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