Centric FiberReviews of centricfiber.com

Awful internet stability. Hard to disconnect from their services, support team react only for new connection fast, to solve issue with recent connection you need to wait on the line for the whole day

They sell you 1GB internet and the download speed is 10mb... I cant even connect to zoom calls without my wife having to disconnect from the network. I called a few times, similar to the other people here they don't do anything an it takes weeks for someone to reach out to you. I can't imagine why developers choose this company. Tx, Lenox complex Update 9.3 I received the visit of someone working for the company who suggested to change the router location. This improved and now I am geting at least >200mb in AVG. Still not what is in the contract.

I had a very disappointing experience with Centric Fiber. The communication regarding my WiFi installation was practically nonexistent. Despite my attempts to get updates, I was met with unprofessionalism and blank responses from their team. To make matters worse, they moved forward with actions without informing me, leaving me completely out of the loop. This level of disregard for customer service is unacceptable. As a result, I decided to switch to AT&T, and I’m glad I did. I wouldn’t recommend Centric Fiber to anyone who values clear communication and respectful service.

I would leave them zero stars if I could. They are the worst cable company I’ve ever had. There are outages at least twice a week and when you call you get a recorded message that states there are currently no reported outages even after you get an email stating that there is a reported outage. Always inconsistent and unreliable. Then they use the excuse that they’re doing upgrades and they’ll send an email stating that we won’t have service due to upgrades. They have upgrades every week multiple times I have never heard of such a thing. Do not waste your money!! I wish I could choose another carrier, but I live in an apartment complex that only allows us to use them. if I had a choice, I would go with anyone but them!!!!!!

I really do not like centric fiber. Internet is always out and I pay on time every month. I have to use my hotspot often. So what the heck do I have to pay them for?! They are also hard to get in touch with about issues

Extremely Disappointed with Service and Support I am writing this review after an extremely frustrating and disappointing experience with centric fiber. Despite their claims of seamless activation, I have encountered nothing but issues from the start. **Key Issues:** 1. **Activation Problems:** The activation process, which was advertised as smooth and hassle-free, has been anything but. It has been six days and my service is still not properly set up. 2. **Unresponsive Technicians:** While the technicians do their jobs, they do not ensure that the service is fully functional before leaving. This has led to repeated issues that remain unresolved. Also technicians claiming they did it and it clearly wasn’t done bc it wasn’t connected at the slicer. They refuse to Verify Connectivity from Junction box to demarc. 3. **Poor Customer Service:** Every time I call customer service, I am told that the problem is resolved when it clearly isn’t. The customer service representatives and technicians are always busy, and it is nearly impossible to get a manager to call back. 4. **Lack of Follow-Up:** Despite multiple calls and promises of follow-ups, no one has contacted me to resolve the issues. The lack of accountability and follow-through is appalling. I am extremely dissatisfied with the level of service and support provided. I urge centric to address these issues seriously and improve their customer service and technical support processes.

Fast to start up. Great until it isn’t. They are down for hours about 5-7 times a month. And for the price they are meh. Now let’s talk about their true downfall. Customer support. You want to start services they will answer that phone in seconds. You want to know if there is an outage you ll find out quick too. You have a question or need technical support don’t hold your breath. They transfer you to a voicemail and never call you back. I called on Thursday after hours and left a voicemail. Friday didn’t get a call back and it was already mid day. Called 5x and left voicemails no response called new services line immediately answered refused to help and transferred me to billing line and went to voicemail. Called another 2x and got ahold of someone. Told them I want to cancel and they told me that they have to request a cancel and I will get an email about it, never did. It’s Wednesday now. I have called 4x and still nothing. Pay the 5 dollars more and save you a headache and have 24hr customer support

The biggest issue I have with this company is their absolute lack of customer service. If you need to talk to someone about your bill or a manager you will NEVER hear back from. If you want to start new services, of course they would be more than happy to assist with that. Their customer service for existing customers is AWFUL!!! I can’t wait for google fiber or ATT to make it to our new community. I will be cancelling and switching as soon as I can. Avoid this company if you can!