CenterwellpharmacyReviews of centerwellpharmacy.com

Time to file a claim. A bunch of crooks, no support, lie about shipment.

Awful customer service. My account was locked because they sent two codes where only one made it past my spam filter. Said code was invalid, so I pressed resend a few times to see they were being caught in the spam folder. Finally put the correct code in and was told my account was locked. Called their customer service to only be passed around departments, then told the department was busy and to call back. So called back the next day got bounced around, only this time to be disconnected. I am now on my third call still being bounced around, and constantly asked to verify the same info over and over again. If could give a 0 star review I would. Just god awful rage inducing experience, if I could get my med through a different pharmacy I would go elsewhere

I take care of an elderly woman who is almost blind and needs her eye medication. Her eye meds are on auto refill. I call the week before her supposed refill. They say they are going to fill it on the 18th of August. Which is ok because she’s not out of the eye medication at that point. The end of the week comes and still no medication in the mail. So AGAIN I call they say it’s being filled. I wait until the next week and check online to my surprise it’s not being filled. I call back and they tell me it didn’t get filled on the 18th and they are sorry it would get filled but didn’t offer to expedite it to me. So now it’s 3 weeks with no eye medication. I said can you expedite it at no charge since it was CenterWells fault. Of course I was told yes. Well it wasn’t. So today August 31 I call back to speak to a supervisor. I was on hold for 1 hour 14 seconds. At this point I’m not hanging up because I’m pissed about being lied to on meds being shipped and I’m more upset that it took a supervisor an hour to answer my call. I would rather deal with all the craziness in Walmart then deal with CenterWell ever again. This is the worst customer service I have ever dealt with and every time that I have to call it’s always a foreign person so I cannot hardly understand them. CenterWell needs to get it together because I know how customer service works, and this is the shittiest service I’ve ever had to deal with

Ordered 12 packs ... received 1 but charged in my allotment for all 12 ... unable to reach anyone to correct this .... customer service just saying "no one available" .... extremely frustrated 😠

I just came here to see if anyone else agreed with my assessment of these guys. Looks like another one star review is unnecessary, but I’ll briefly pile on, anyway. Lies about shipping times, incessant sales phone calls. Bad.

Unfortunately, I have to find another pharmacy for my needs. I had no problems with this pharmacy until TODAY!!! My prescription monthly is 349.00. I scheduled my prescription to be delivered after my payday. First mistake someone tried to run my card the same day I scheduled the order. Received a text I would need to update my payment. I called to update my payment info. First time the rep hung up on me. Called back a 2nd time. Told the rep I was using a different card not the one from previous. I have rent to pay. Why did the idiot charge the exact card I told him NOT too??????? Very poor communication with their staff!!! I will no longer be using this company, and I advise anyone else NOT to use this company. Listening is part of good customer service.

I have to fight to opt out of CenterWell/Humana every few months, no matter how many times I say no. Then talked me into "verifying" my account info to remove me from their list, then read my own personal info back to me that I had not already told him. He the made it sound like I was being signed up whether I agreed or not. He then tried to "verify" a shipping address in what I am guessing so he can make an account. While I was on the call I got a "Welcome to CenterWell" email. An account I never authorized! He said don't worry you have to transfer them for it to sign you up. Again a huge lie!!! To me this isn't a one-off, it's a pattern. Either the training here is dangerously bad or reps are opening accounts on purpose to hit numbers. Either way, it's a huge fraud risk with unauthorized accounts sitting for hackers to use. Avoid signing up for Humana until they take customer safety more seriously.

Wow horrible this company must be desperate for customers I set up an account and after reviewing all the negative reviews cancelled my account within 30 minutes I was given a cancelation number and they have continued to fill orders. Like about cancelling orders that should have never been placed. Now day 3 of cancelation and 7 calls 3 medications getting ready to ship I am on canceling my whole account wow! I asked that 3 days ago it took calling Humana to get it done. Let’s see what gets filled after I’m supposed to be removed from the system.