CenterwellpharmacyReviews of centerwellpharmacy.com

Stuck with no Rx's. They are playing with people's health by lying and not shipping meds in a timely matter*not suret here really is a pharmacy). The overseas call center is as incompetent as the horrible pharmacy. F---. Pay more and go somewhere else.

What a colossal waste of time. Humana is even worse. Humana consistently denies claims for common meds.

I chose Humana for 2026; bad decision I’m realizing now. I thought I would go with the mail order pharmacy Centerwell to avoid the copay for tier 2 drugs since it would be no copay. However, I’ve been trying to get my 10 meds transferred since December. They called me initially and obtained names of all my prescriptions. I called them the end of December they say I have no prescriptions on file, but that i could go to the Centerwell website and activate my account and that I could add them myself, which I did. I called to confirm they received them, to find out they are not in their system. I am totally frustrated and will continue with my local pharmacist and pay the copays. Centerwell is a complete joke. It’s a scam. Humana entice you with the no copays for tier 2 drugs if you use Centerwell, however, there are so many issues with their system, you give up. I’m going back to United Healthcare next year or sooner if I can.

Worst customer service ever! I have been waiting for an agent for 15 minutes on chat. Last time I tried to chat I got transferred around, had to call, got someone who contradicted the person before them. The items they have for otc are cheap generic knock offs. The shoulder heating pad is a fire hazard! I reported it and they didn't care, they sent me another! Why would I use an item that melted to the point that wires were exposed? The vitamins are gross, I think the dollar store has better quality. Everything is very low quality. Humana needs to do better!!

Oh my Gosh!!!!!🥴 what did I get myself into?????I switched to Human, unfortunately the Pharmacy they use Cener Well is a joke. I’ve had to call literally 10 times for 1 prescription to get it filled!!!! I am totally frustrated 🤬🤬🤬. I can’t believe to save money by switching to Humana, I now have to deal with these untrained , non speaking English idiots. They’re rood and totally unprepared to deal with any knowledge about prescriptions. Humana why don’t you get a competent Pharmacy????? I can’t believe you make your patients go through all these hoops just to get a correct prescription!!!!!! Please switch or I don’t care how much money I save, it’s not worth it!!

Good luck using the OTC allotment!!! The website is horrid. I have spent hours trying to use my OTC allowance with no luck. Soooo, I tried CenterWells "chat" to get assistance. It stated it was transferring my to an agent from the bot but tada; after 45 min waiting I gave up. It is borderline, if not actual, fraud. A stated service that it doesn't fulfill or simply makes it so frustrating that no one has the time nor patience to standby or login over and over after redirects and error messages. Certainly feels fraudulent to me.

Cannot understand them, English very poor. Say they cannot fill my autofill prescription because the year is almost up. Funny thing I canceled with them and went with local pharmacy and they filled my prescription within hours. Always a run around.

Terrible customer service and huge run around on any errors they make. They have so many departments so you get frustrated and give up. They don't take any ownership of their poor service.