CenterwellpharmacyReviews of centerwellpharmacy.com

I was encouraged by Humana to use Centerwell Pharmacy. I entered my prescriptions and they were supposed to call my doctor. They didn't. They lied about my doctor not calling them back. They dropped my prescription from their website after charging me via Afterpay to the tune of $640 then they never sent it and dropped it from their system. I have spent about 10 hours with various reps. and been told all kinds of lies like they don't work with Afterpay, they don't charge in advance for prescriptions, I was scammed, etc. They are a bunch of lies and AfterPay and Citibank are working to resolve the issues. Meanwhile they never ordered or sent my daily medications and I just had to give up and go to my local pharmacy to get them. Still waiting to get the charges from Centerwell reversed. Whatever you do, don't use them if you have options.

The company cannot deliver. I switched insurance 1/1 and called and gave them my 10 prescriptions since i was low on a couple. 1/9 “everything looks fine” per the lady on the phone. Waited…1/17 2 came. I called: “oh the others are in process “. Now 1/23 i have not got any of the others. This is beyond annoying.

My experience using CenterWell Pharmacy for the 1st time was terrible. My Physician sent an order to CW 1/9/26. A formulary exception was obtained, which involved numerous calls to CW. To date, CW has cancelled this order 4 times. With the 4th order they charged my CC, but later reversed the charge when they cancelled it. They said it was too early to refill. Not a refill. I just got off the phone with a rep. I was on the phone for over 1 hour, and came away more confused than before. I asked 3 times for a supervisor. Unfortunately my rep told me "Sorry, there are no supervisors available". As I type this review I received an automated telephone survey. When asked to rate the Service Rep from zero to 10 with 10 being the highest. I entered Zero (0). The survey said it couldn't recognize my entry. After trying a couple more times, with the same results, I entered One (1), and was immediately disconnected. BTW, I have a 2nd RX which was submitted yesterday. It too has already been cancelled and then re-issued by CW. Unless things change, I will not recommend CW.

I anticipated delays due to mail order and made sure my prescriptions were sent in at least 10 days before I run out of the meds. The prescription was sent in on 01/12/26. I got an email on 01/13/26, saying your order is on hold. I called customer service to expedite. Customer service had no clue. Couldn’t explain the hold. I did alert customer service that I will be out of the meds on 01/22/26. I kept checking online. Their system didn’t mention any hold, but said it is being processed. The status remained like this until 01/20/26. The website and USPS tracking said, label has been generated and they are waiting for the item. Delivery date estimate will be provided by USPS after receiving the package. As of 01/21 and today, the status is still the same. USPS is still waiting for the package. I am out of the medicine. So I called CenterWell. They sent in short term refill to local Walgreens, but I have to pay extra cost for this short term refill. Very unfair business practices. It may be cheap for Medicare Part D, but patients are exposed to the risk of not having the medicine as needed. There were no apologies, no compunction, no action to resolve the problem. CenterWell appears to be a giant Black Hole, that takes in the prescriptions, but even God can’t help you to get your medicine. Abandon All hopes, Ye who signed up for the inhumane CenterWell No Delivery Pharmacy.

Long wait times on phone, errors in orders, terrible customer service, long delivery times.

If I could give them a zero I would. I only have two medications. One filled right away the second they won’t fill. I spend way too much time on the phone trying to get this taken care of only to tell me my provider denied it. They have not. Called again and they said they had the prescription but needed more clarification from provider. I messaged my care team and they called and gave them what they needed. Still they won’t fill it. I highly recommend going anywhere but here. It has been an awful experience.

Transferred my prescriptions on the mobile app. 3 weeks later I called for status and they don’t have a record of what I submitted. I called and the rep barely spoke English so it was painful to read and spell everything. I’m just in shock after transferring from a well run Express Scripts.

CenterWell is truly awful. Two weeks before our coverage started, I spent over half an hour on the phone with one of their agents verbally proving a list of all drugs and providers (there is no way to do this on the site). By the time our coverage started, most of that information didn't appear in our accounts on the portal. Since then, CenterWell has screwed up every order I have tried to place: medications and providers keep disappearing from the site; one order was lost in shipment; when I place an order, I get email confirmation that an order has been submitted, but without an detail. Also, every time I have to call in, I have to spend tons of time on hold while the same message plays over and over and the issue never gets resolved. Finally, the chat function on the website doesn't work at all. I SO regret having moved my coverage to Humana/CenterWell.